Information pushing method and device, equipment and storage medium

Abstract

The invention provides an information pushing method and device, equipment and a storage medium, and the method comprises the following steps: receiving first audio information of a client communication end, the client communication end and a customer service communication end being in a communication connection state at present; identifying first voiceprint feature information corresponding to the first audio information, and identifying emotion reply information corresponding to the first voiceprint feature information in a preset information base; translating the first audio information into first character information, and extracting a plurality of pieces of text entity information from the first character information; identifying reference statement information corresponding to the text entity information in a preset information base; filling a preset push template with the emotion reply information and the reference statement information to generate first push information; and sending the first push information to the customer service communication terminal. According to the method and the device, the problems that only passive query can be performed and the query accuracy is relatively low are effectively solved.

Description

technical field [0001] The present application relates to the technical field of information processing, in particular to an information push method, device, equipment and storage medium. Background technique [0002] At present, in the process of telephone communication with customers, sales specialists or customer service staff often give priority to communicating with customers based on their own past communication experience. Communicate with customers after speaking templates or product information and other relevant information, and finally answer customers' questions or facilitate product transactions. [0003] However, the existing technology can only passively receive keywords temporarily input by the salesperson or customer service for query, the accuracy of the query is low, and the obtained query results are difficult to meet the actual needs of customers. Contents of the invention [0004] The present application provides an information push method, device, e...

AI Technical Summary

Problems solved by technology

[0004] This application provides an information push method, device, equipment and storage medium, aiming to solve the problem of passive query and low query accuracy in the prior art

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