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Service category division model for operation and maintenance of information system

An operation and maintenance, information system technology, applied in the field of service category division model of information system operation and maintenance, can solve problems such as unreasonable processing, poor user experience, information system division, etc., to improve event processing efficiency and user experience. , the effect of improving the quality of operation

Pending Publication Date: 2021-11-26
崔春
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In some existing service information systems, when users encounter problems and give feedback, the information system cannot rationally divide and deal with them according to the types of customer feedback problems, and cannot perform professional and rational processing according to the needs and demands of customers. The user experience is very poor, many problems cannot be processed and resolved quickly, and the operation process of the information system itself is complicated. Therefore, we propose a service category division model for information system operation and maintenance

Method used

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  • Service category division model for operation and maintenance of information system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0025] A service category classification model for information system operation and maintenance, such as figure 1 As shown, including user interface, service desk, keywords module, incident management module, change management module and release management module;

[0026] The user interface is communicatively connected with the service desk, the service desk is communicatively connected with the event management module, the keyword module is communicatively connected with the service desk and the event management module, and the event management module is connected with the change management module and the release The management modules are in communication connection, the change management module is in communication connection with the release management module, and the release management module is in communication connection with the user interface;

[0027] The user logs in to the user interface only through the account number and password, and publishes an event through t...

Embodiment 2

[0029] A service category classification model for information system operation and maintenance, such as figure 1 As shown, including user interface, service desk, keywords module, incident management module, change management module and release management module;

[0030] The user interface is communicatively connected with the service desk, the service desk is communicatively connected with the event management module, the keyword module is communicatively connected with the service desk and the event management module, and the event management module is connected with the change management module and the release The management modules are in communication connection, the change management module is in communication connection with the release management module, and the release management module is in communication connection with the user interface;

[0031] The user logs in to the user interface only through the account number and password, and publishes an event through t...

Embodiment 3

[0033] A service category classification model for information system operation and maintenance, such as figure 1 As shown, including user interface, service desk, keywords module, incident management module, change management module and release management module;

[0034] The user interface is communicatively connected with the service desk, the service desk is communicatively connected with the event management module, the keyword module is communicatively connected with the service desk and the event management module, and the event management module is connected with the change management module and the release The management modules are connected by communication, the change management module is connected by communication with the release management module, and the release management module is connected by communication with the user interface;

[0035]The user logs in to the user interface through the account number and password, and publishes the event through the user ...

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PUM

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Abstract

The invention discloses a service category division model for operation and maintenance of an information system. The service category division model comprises a user interface, a service desk, a keyword module, an event management module, a change management module and a release management module; the user interface is in communication connection with the service desk, the service desk is in communication connection with the event management module, the keyword module is in communication connection with the service desk and the event management module, and the event management module is in communication connection with the change management module and the release management module. The change management module is in communication connection with the release management module, and the release management module is in communication connection with the user interface. According to the service category division model for information system operation maintenance, reasonable service classification division can be carried out on events issued by users, different events are processed by professionals of different levels, the event processing efficiency is improved, and the system is smooth in operation and high in user experience.

Description

technical field [0001] The invention belongs to the technical field of information system operation and maintenance, and in particular relates to a service category division model for information system operation and maintenance. Background technique [0002] Information system (Information system) is a human-computer integration system composed of computer hardware, network and communication equipment, computer software, information resources, information users and rules and regulations for the purpose of processing information flow. There are five basic functions, namely input, storage, processing, output and control of information. Information system has gone through three stages of development: simple data processing information system, isolated business management information system, and integrated intelligent information system. [0003] In some existing service information systems, when users encounter problems and give feedback, the information system cannot rationa...

Claims

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Application Information

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IPC IPC(8): G06F21/57
Inventor 陈冬
Owner 崔春
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