Verbal skill information processing method and device and storage medium
A technology of speech and speech library, applied in the field of information processing, can solve problems affecting service response and service quality, wasting the working time of enterprise employees, etc.
Pending Publication Date: 2022-02-08
武汉夜莺科技有限公司
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- Application Information
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Problems solved by technology
[0003] For the update of personal speech database, in order to meet different business needs, enterprise employees need to manually create new speech information to update personal speech database, which wastes the working time of enterprise employees and affects service response and service quality
Method used
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[0083] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, not all of them. Based on the embodiments of the present application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present application.
[0084] The processing method of speech information provided by the present invention can be applied in figure 1 In the system architecture shown, the system may include terminal 1 (or "customer communication platform"), terminal 2 (or "enterprise communication platform") and a server (or "enterprise management platform").
[0085]The server can be an application server or a cloud server. Terminal 1 and Terminal 2 can be mobile phones, smart phones, note...
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The invention provides a verbal skill information processing method and device and a storage medium. The method comprises the following steps: displaying a sharing code of verbal skill information to be shared sent by other enterprise employees on an interaction interface between a current enterprise employee and other enterprise employees except the current enterprise employee; in response to a trigger operation for an import control in the personal verbal skill interface, displaying a verbal skill import interface, the verbal skill import interface comprising a sharing code input box; in response to an input operation for a sharing code input box in the verbal skill import interface, obtaining an input sharing code; and in response to a trigger operation for an import control in the verbal skill import interface, sending a sharing code to a server, so that the server obtains verbal skill information corresponding to the sharing code, and imports the verbal skill information into a personal verbal skill library corresponding to the employee identifier of the current enterprise employee. According to the method, the service response and the service quality of communication between enterprise employees and clients are improved.
Description
technical field [0001] The present application relates to the technical field of information processing, in particular, to a method, device and storage medium for processing speech information. Background technique [0002] It has become an important communication method for community operations for enterprise employees to create a personal speech database and use the speech information in the personal speech database to communicate with customers. It can not only better ensure the daily needs of customers, but also the necessity of refined operation trend. The traditional personal speech database needs to be created manually by the employees of the enterprise. After the creation, the enterprise employees use the speech information in the personal speech database to communicate with customers; The phrase database is synchronized to the personal phrase database of each enterprise employee, and then the enterprise employees use the phrase information in the enterprise phrase ...
Claims
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Patent Timeline
Login to View More IPC IPC(8): G06F3/04842G06F3/0481G06F16/36G06F16/35G06F16/33
CPCG06F3/04842G06F3/0481G06F16/36G06F16/35G06F16/3334
Inventor 潘传盛肖弘
Owner 武汉夜莺科技有限公司