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Computer network technology online consultation system

A technology of computer network and consulting system, applied in the field of online consulting system of computer network technology, can solve problems such as increasing work difficulty, unclear description of problems, not knowing how to express, etc., and achieves the effect of reducing work burden, reducing burden, and facilitating consultation

Pending Publication Date: 2022-03-04
洛阳科技职业学院
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  • Application Information

AI Technical Summary

Problems solved by technology

[0003] When conducting consulting services, due to the different professional levels and expressive abilities of the consultants, it often happens that the problem to be consulted is unclear or does not know how to express it, which increases the difficulty of the intelligent answer system of the consulting service platform , so we propose a computer network technology online consulting system to solve the problem

Method used

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  • Computer network technology online consultation system
  • Computer network technology online consultation system
  • Computer network technology online consultation system

Examples

Experimental program
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Embodiment

[0046] see Figure 1-4 , an online consulting system of computer network technology, comprising an input module, an identification module, a retrieval module, an intelligent reply module, and a manual module, wherein the input module includes a text module, a video module, a picture module, and an abnormal sound module;

[0047] The recognition module includes a graphic recognition module, a sound recognition module, and a keyword capture module;

[0048] The retrieval module includes a retrieval comparison module and an auxiliary retrieval module;

[0049] The retrieval comparison module is connected to the database, and the auxiliary retrieval module is connected to an external search engine and a recording module;

[0050] Text module, used to consult questions by inputting text;

[0051] The picture module is used to consult questions by uploading pictures;

[0052] The video module is used for question consultation by uploading video;

[0053] Abnormal sound module, u...

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Abstract

The invention discloses a computer network technology online consultation system, which comprises an input module, a recognition module, a retrieval module, an intelligent reply module and a manual module, and is characterized in that the input module comprises a character module, a video module and a picture module; the recognition module comprises a pattern recognition module, a voice recognition module and a keyword capture module; the retrieval module comprises a retrieval comparison module and an auxiliary retrieval module; the retrieval comparison module is in butt joint with a database, and the auxiliary retrieval module is in butt joint with an external search engine and a recording module; and the character module is used for performing question consultation in a character input mode. According to the computer network technology online consultation system, various consultation question input methods such as characters, pictures and videos are adopted, consultation of a consultant is more convenient, meanwhile, consultation questions can be controlled more accurately, the problem that artificial intelligence recognition is difficult is solved, the intelligent reply module can solve more questions, and the consultation efficiency is improved. And the burden of a manual service department is reduced.

Description

technical field [0001] The invention relates to the technical field of online consulting systems, in particular to an online consulting system of computer network technology. Background technique [0002] Online consultation is a kind of question consultation method that has emerged with the development of the Internet. It uses web pages as a carrier to provide website visitors with answers to questions through convenient and fast communication methods. It is widely used in service industries, medical industries, machinery industries, and network technology industries. . [0003] When conducting consulting services, due to the different professional levels and expressive abilities of the consultants, it often happens that the problem to be consulted is unclear or does not know how to express it, which increases the difficulty of the intelligent answer system of the consulting service platform , so we propose a computer network technology online consulting system to solve th...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06F16/9532G06F16/432G06F16/41
CPCG06Q30/01G06F16/9532G06F16/432G06F16/41
Inventor 杨凌雯徐好芹
Owner 洛阳科技职业学院