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Attendant console recording system and method, computer equipment and storage medium

A technology of recording system and attendant console, which is applied in the direction of subscriber special service, inter-program communication, multi-program device, etc., and can solve the problem of call data matching and combination in recording solutions

Pending Publication Date: 2022-07-08
上海华客信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, there is no effective recording solution for the attendant console where voice data and call data are separated, which can automatically match and combine voice data with call data such as calling and called numbers.

Method used

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  • Attendant console recording system and method, computer equipment and storage medium
  • Attendant console recording system and method, computer equipment and storage medium
  • Attendant console recording system and method, computer equipment and storage medium

Examples

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Embodiment Construction

[0024] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments, however, can be embodied in various forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art.

[0025] The drawings are merely schematic illustrations of the invention and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repeated descriptions will be omitted. Some of the block diagrams shown in the figures are functional entities, which do not necessarily necessarily correspond to physically or logically separate entities. These functional entities may be implemented in software, or in one or more hardware modules or integrated circuits, or in different networks and / or pro...

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PUM

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Abstract

The invention relates to the technical field of voice communication, and provides an attendant console recording system and method, computer equipment and a storage medium. The attendant console recording system comprises a plurality of attendant consoles, and each attendant console is provided with an IP recording board card which is used for collecting voice data and call data in an IP network of the corresponding attendant console; the recording server is configured with a recording service interface and a digital recording board card, the recording service interface is configured to be in butt joint with the attendant console, and the digital recording board card is configured to execute recording operation under calling of the recording service interface; when a call is accessed to the target attendant console, the IP recording board card of the target attendant console calls the collected call data and triggers a recording service interface; and the recording service interface is configured to call the digital recording board card to generate a call recording file when the trigger event is received. According to the method and the device, the call recording file containing the voice data and the call data can be generated for the attendant console with the voice data and the call data separated, and the complete call recording data is recorded.

Description

technical field [0001] The present invention relates to the technical field of voice calls, in particular to an attendant console recording system, method, computer equipment and storage medium. Background technique [0002] In the attendant console system, the digital phone is connected to the computer of the console, and when the console is used to make calls, the voice data goes to the digital phone, and the call data is on the computer of the console, resulting in the separation of the voice data and the call data. [0003] At present, there is no effective recording solution for an attendant console that separates voice data from call data, which can automatically match and combine voice data with call data such as calling and called numbers. [0004] It should be noted that the information disclosed in the above Background section is only for enhancing understanding of the background of the invention, and therefore may include information that does not form the prior a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42G06F9/54
CPCH04M3/42221G06F9/547
Inventor 李玉刚杨波王长春
Owner 上海华客信息科技有限公司
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