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Computer human-sound identifying method and telephone communication system with human-sound identifying function

A recognition method and computer technology, applied in the field of human voice recognition, can solve the problems of not being able to recognize the same person, not being able to distinguish calls, not being able to distinguish different people, etc., to achieve the effect of improving service quality

Inactive Publication Date: 2003-03-26
南京北极星软件有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

But all existing technologies have the following problems: 1. It is impossible to distinguish different people who use the same number (for example, in a company, everyone uses the same switchboard; at home, family members use the same telephone, etc.); 3. Unable to identify the same person calling from different numbers

Method used

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  • Computer human-sound identifying method and telephone communication system with human-sound identifying function
  • Computer human-sound identifying method and telephone communication system with human-sound identifying function
  • Computer human-sound identifying method and telephone communication system with human-sound identifying function

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Experimental program
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Embodiment 1

[0015] figure 2 Embodiment The telephone communication system with voice recognition function is mainly composed of automatic call distributor (ACD), operator terminal phone and computer, interactive voice response device (IVR), and speaker recognition server (SR Server). The external communication terminal of the automatic call distributor (ACD) is externally connected to the public telephone network (PSTN), and the internal communication terminal is connected to the operator's terminal phone and computer, an interactive voice response device (IVR), and a speaker recognition server (SR Server). The speaker recognition server (SR Server) is essentially a computer including a CPU, a sound card, a memory, a hard disk, and a display, and works according to the following steps: 1). It will be able to extract feature vector signals from audio digital signals and establish a Gaussian distribution The training program of the model and the recognition program that can extract the eig...

Embodiment 2

[0019] image 3 Embodiment has the telephone communication system of human voice recognition function and figure 2 Slightly different, it also contains the automatic call distributor (ACD) in the prior art, the operator terminal phone and the computer, and the speaker recognition server (SR Server), and also contains the media gateway (IP Gateway) and customer service server (FineSupport Server). Among them, the external communication terminal of the automatic call distributor (ACD) is connected to the Internet through the customer service server (FineSupport Server), and at the same time connected to the public telephone network (PSTN) through the media gateway (IP Gateway), and the internal communication terminal is connected to the operator's terminal phone and computer, and Speaker recognition server (SRServer). The composition and working steps of the speaker recognition server (SR Server) are basically the same as those of the above-mentioned embodiments.

[0020] Th...

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Abstract

The system comprises the automatic call distributor, the operator terminal phone and computer, and the server for reconizing the speaking person. The working procedures of the said server are as follows. With the audio digital signals being read, the characteristic vectors of the signal are picked up from the audio digital signals. The characteristic vectors are input into the mathematical distribution model. The user of the incoming call can be recognized rapidly through the operations of computer probability value etc. Then, the relevant information is displayed. The calling center can recognize the user of the incoming call from voice so as to provide more reliable method to recognize the calling user without need of dependent on the display to show the incoming phone number. The calling center can provide more personalized service.

Description

technical field [0001] The present invention relates to a human voice recognition method, especially a method for recognizing human voice by means of a computer. The present invention also relates to a telephone communication system with the function of identifying calling parties using the method, which belongs to communication equipment [0002] technology field. Background technique [0003] In today's information age, the telephone has become an indispensable communication tool for people. However, as far as the applicant knows, none of the existing phones can make the called party quickly know who the calling party is. square. Therefore, if figure 1 All the existing call centers shown can only distinguish users by the number of the incoming call. When the call center has a user calling through the public telephone network (PSTN), at first the automatic call distributor (ACD) queues the call, and at the same time sends the incoming number to the database server (DB S...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F3/16G06F9/40G06F15/00
Inventor 冯南
Owner 南京北极星软件有限公司
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