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Emergency call processing system

An emergency telephone and processing system technology, applied in the direction of telephone communication, electrical components, radio/inductive link selection arrangement, etc., can solve the problems of inability to correctly report the position and situation, inability to inform the operator, etc.

Inactive Publication Date: 2005-09-28
BENQ CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In addition to these significant delays, the person making the emergency call may not be able to effectively communicate relevant information to the operator when they are finally able to speak to the operator
When a mobile phone user calls an emergency due to a health emergency, it is likely that his location and situation will not be reported correctly

Method used

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Examples

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Embodiment Construction

[0041] The present invention provides a method and system for improving an emergency call handling system using data services. In the present invention, the emergency call processing system does not only rely on voice communication, but simultaneously uses data communication and voice communication. The severe delays experienced by emergency calls can be alleviated by delivering data via data services, such as Short Message Service (SMS). Instead of voice calls, a lot of important information is transmitted through data services, which is implemented by a multi-phase (multi-phase) emergency phone model. Compared with the currently implemented one-stage emergency call model, the multi-stage emergency call model can significantly reduce the volume of calls, thus shortening the average waiting time for voice calls.

[0042]In known emergency call handling systems, the operator must confirm the caller's condition through a voice chat before arranging appropriate emergency assista...

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Abstract

Call processing system and method for mobile users. The processing system identifies call urgency by categorizing incoming emergency data calls, and prioritizes the data calls accordingly. The emergency call processing method comprises submitting a data call to an emergency call center, placing the data call in a queuing system according to the priority level of the emergency, and waiting for an available processing unit to call back and address the emergency. During the waiting period, the emergency call center solicits information associated with the emergency, and user equipment returns the requested information automatically. The present invention improves efficiency of the emergency call center, ensuring that the most urgent emergency is served first. Additionally, the present invention conserves battery power of user equipment by collecting relevant information beforehand using data messages.

Description

technical field [0001] The invention relates to a call processing system, in particular to an emergency call processing system designed for mobile phone users. Background technique [0002] People who make emergency calls often need to go through a long waiting period before they can talk to the operator. If a large number of people make emergency calls at the same time, some people may have to wait for several hours before they can talk to the operator. ) online. The current emergency call processing method is usually to process incoming calls according to the "one-phase emergency call processing model", in which each successful caller occupies an entire telephone voice channel to communicate with the operator . An operator remains on-line with the caller to assist at any time until the emergency is resolved. If the incoming emergency calls cannot be successfully queued into the waiting line in the emergency call handling system, the system cannot guarantee that these em...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/00H04M3/51H04Q3/64H04Q7/38
CPCH04M2203/2011H04M3/5116H04M3/5166
Inventor 程德翔
Owner BENQ CORP