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Generating method and device of user service property

A technology of business characteristics and users, applied in the field of communication, can solve problems such as individual analysis of difficult users, individual behavior habits of difficult users, quantitative records of business characteristics, etc., to achieve the effect of improving user experience, enhancing business value, and improving marketing activities

Inactive Publication Date: 2006-11-29
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Although operators or service providers (SP) in the telecommunications field have used special systems for business analysis and customer management, such as customer relationship management systems and SP customer management systems, the prior art analyzes user communication behaviors for groups It is difficult to conduct individual analysis for individual users, especially it is difficult to quantitatively record the behavior habits and business characteristics of individual users

Method used

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  • Generating method and device of user service property
  • Generating method and device of user service property
  • Generating method and device of user service property

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Embodiment Construction

[0043]Before describing the technical solution of the present invention, firstly, the meaning of the service fingerprint proposed in the present invention is introduced. Users always show certain characteristics in real life, such as hobbies, behavior habits, etc. These characteristics will also be displayed correspondingly in the process of using communication services. For example, a user is used to going home after seven o'clock in the evening Internet access, or a user frequently browses web pages related to film and television. Through the analysis of the user's historical data for a period of time, a curve can be abstracted, which can be visualized as a service feature of the user using a certain service, and the combination of these service features becomes the user's service fingerprint on the service. The communication services include voice services and data services.

[0044] In order to make the object, technical solution and advantages of the present invention cl...

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Abstract

A method for generating user service characteristic includes collecting user service recording data, dividing collected data to be service attribute data according to configured service attribute, comparing service attribute data with stored service characteristic, carry out calibration on original service characteristic as per comparison policy and according to service attribute data then generating out new service characteristic for providing service aimed on certain purpose to the same user group in order to raise service value.

Description

technical field [0001] The present invention relates to the communication field, in particular to a method and device for generating user service characteristics. Background technique [0002] As we all know, many habits and characteristics of users in real life are related to time, and are usually repeated according to a certain period. In the user's communication process, such behavior rules can be seen everywhere. For example, the user's monthly call volume is usually relatively stable under normal circumstances, and the user's business performance on the network is also likely to be regulated. . [0003] At present, the analysis system based on the user's communication behavior has been applied to some businesses on the Internet, and has obtained good benefits, such as search business, e-commerce, network marketing and other businesses. Typical Internet user behavior analysis is mainly done through user profile surveys and software tracking. Although operators or serv...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q50/00H04L12/16
Inventor 闵国兵莫彩文张庆杰邵刚
Owner HUAWEI TECH CO LTD
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