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Information processing apparatus, system, information processing method, and program

Inactive Publication Date: 2015-09-24
CANON KK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

The invention is about a system and method for using a web service in a secure communication environment that improves convenience for users.

Problems solved by technology

However, even when the user tries to connect to the RUI of the image forming apparatus located at a remote place with use of the remote maintenance service, the user cannot connect to the RUI in such an environment that the image forming apparatus exists inside a firewall in the Internet.
This is because the firewall is configured to reject a connection from a terminal outside the firewall to a terminal inside the firewall, and therefore the user cannot connect to the RUI in the Internet from the terminal outside the firewall.
Therefore, a service engineer or the like of a manufacturer of the image forming apparatus cannot back up and restore the information by connecting to the RUI of the image forming apparatus located at a customer's place with use of the remote maintenance service.

Method used

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  • Information processing apparatus, system, information processing method, and program
  • Information processing apparatus, system, information processing method, and program
  • Information processing apparatus, system, information processing method, and program

Examples

Experimental program
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Embodiment Construction

[0047]Hereinbelow, exemplary embodiments for carrying out the present invention will be described with reference to the drawings.

[0048]FIG. 1 is a block diagram illustrating an example of a system configuration of a communication system that provides a secure remote maintenance service via a network according to a first exemplary embodiment.

[0049]A multifunction peripheral (MFP) (i.e., an image forming apparatus) 100 is disposed in a user environment 102, and can access an Internet 130. The MFP 100 is an example of an information processing apparatus. The term “MFP” stands for “Multifunction Peripheral”.

[0050]A PC 110 is disposed in a call center 112, and can access the Internet 130. The PC 110 is an example of an information processing apparatus.

[0051]The communication system may include a plurality of user environments 102, a plurality of call centers 112, a plurality of MFPs 100, and a plurality of PCs 110. Further, the communication system is illustrated in FIG. 1 assuming that ...

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PUM

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Abstract

To improve convenience in use of a web service in a secure communication environment, an information processing apparatus includes a conversion unit configured to convert a communication request according to a first format into a communication request according to a second format, a request transmission unit configured to transmit the communication request according to the second format that is converted by the conversion unit, a response reception unit configured to receive a communication response according to the second format returned in response to the communication request according to the second format transmitted by the request transmission unit, and an acquisition unit configured to acquire a communication response according to the first format converted from the communication response according to the second format received by the response reception unit as a response to the communication request according to the first format.

Description

BACKGROUND OF THE INVENTION[0001]1. Field of the Invention[0002]The present invention relates to an information processing apparatus, a system, an information processing method, and a program.[0003]2. Description of the Related Art[0004]Currently, a remote maintenance service based on audio and moving image communication and a remote operation is proposed for image forming apparatuses (Japanese Patent Application Laid-Open No. 2005-208974).[0005]Further, the image forming apparatuses have been beginning to have a server function such as a web server and a file server, and users can use the server function of the image forming apparatus from a remote terminal via a network. One of such server functions is a web service such as a Remote User Interface (RUI).[0006]The image forming apparatus having the RUI function allows the user to back up information in the image forming apparatus in a personal computer (PC) from a web browser or the like installed in the PC, and restore this inform...

Claims

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Application Information

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IPC IPC(8): H04L29/08H04L29/06
CPCH04L67/42H04L67/32H04N1/00344H04N1/32117H04N1/4406H04L69/08H04L67/02H04L67/2876H04L63/029H04L67/565H04L67/562H04L63/168G06F3/1285H04L67/60H04L67/01
Inventor TACHI, DAIKINISHIYAMA, MASASHIFUKUSHIMA, KENTA
Owner CANON KK