Interactive routing system and method
a routing system and interactivity technology, applied in the field of interactivity routing, can solve the problems of insufficient phone call and written record of contacts to accommodate today's society, and the speed of email correspondence in some industries is considered too slow
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[0002]Embodiments herein relate generally to the field of interactive routing.
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[0003]The discussion below is merely provided for general background information and is not intended as an aid in determining the scope of the claimed subject matter.
[0004]Interactions between information providers and information seekers often require real-time responsiveness. As a result, information providers use the Internet, cellular services and other modalities to interact with information seekers to increase responsiveness and remain competitive. These interactions may include informational requests, responses to queries, and providing data to information seekers. One method of interacting includes text messaging and email messaging. An important aspect of responsiveness is the routing required for interactions. Newer modalities of interaction require newer systems and methods to accommodate the newer modalities. A simple phone call and written record of contacts is no longer suffic...
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