Manual call processing method and manual dispatching video call system

Abstract

The invention relates to an operator call handling method which comprises the following steps that: when a subsystem of a control center receives a call request from a calling terminal and a called number is an operator service number, the subsystem of the control center routes the call request to a visual queue machine; the subsystem of the control center transmits the related information of thecalling request to a server terminal of a visual traffic management subsystem, then the server transmits the information to a client terminal; the server receives the processing request returned fromthe client terminal, and transmits the related information of the client terminal to the visual queue machine; the visual queue machine establishes a communication link of audio-visual frequency between the visual terminal of the client terminal and the calling terminal. The invention also provides a visual call system of manual scheduling which comprises the subsystem of the control center, a visual call management subsystem and the visual queue machine. The invention carries out call queue management to calls accessing the system through the visual queue machine, and provides proper operator position services for the calls through the visual call management subsystem.

Description

technical field [0001] The invention relates to the technical field of visual communication, in particular to a manual traffic processing method and a manual scheduling visual traffic system. Background technique [0002] In recent years, with the development of economy, the maturity of IP network and the improvement of communication technology, communication methods are not limited to non-real-time voice and text methods such as telephone and e-mail. The demand is developing rapidly. Visual communication generally includes two-way interaction of voice and image at the same time. Compared with traditional voice and text services, it can bring users a more convenient communication experience. This visual communication service integrating image, voice, and data will It will become a basic communication service popularized to the public, and gradually become a new business growth point. [0003] The existing visual communication system on the IP network generally follows the ...

AI Technical Summary

Problems solved by technology

This direct call method is very convenient for ordinary users, but for enterprises and institutions, it is not appropriate to use direct calls for some special services such as visual call centers and visual artificial seats. The communication system performs effective hierarchical management and call queue management on the visual terminal 2, but the above business needs cannot be met by the existing visual communication system

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