A failure form processing method

Abstract

The invention provides a failure list processing method, comprising: establishing a tree by all failure process part, wherein the tree comprises a root node and at least one sub node; setting the failure process step of each node, and associating each node processing flow; when the root node receives a root failure list or a sub node receives a sub failure list, processing it on the node based on the failure process step, if a sub node assistance is required on one step, sending sub failure list to a corresponding subordinate sub failure list; after the sub node completes all process step, returning list to the superior node sending the sub failure list, wherein the list comprises the process information of the node, if the sub node receives a returning list information of a subordinate node, then sending them together to the superior node; when the superior node receives the returning lists corresponding the sent sub failure list, continuing the following processing step; after the root node completes all processing steps, stopping the failure process.

Description

technical field [0001] The present invention relates to the field of management of fault description electronic work orders (hereinafter referred to as fault orders) in the field of communication, and in particular to a method for processing fault orders. Background technique [0002] The Trouble Ticket System (TT for short) is a major core of fault management. It is responsible for converting alarms to faults, presenting fault-related business and customer information, and controlling and monitoring fault handling processes. An information management system for maintenance personnel to track and handle faults. The application of TT in the field of telecommunications requires that it must have the characteristics of real-time, reliability, and safety: real-time requires that TT can quickly and timely report alarms, and can quickly respond to other personnel's actions in each link of fault handling. Response to show the actual state of the trouble ticket; reliability require...

AI Technical Summary

Problems solved by technology

[0005] (1) Information security issues: each person can see the information on fault handling by personnel in unrelated departments

[0006] (2) Authority design and display issues: Since a trouble ticket is only controlled by one process in the system, it is not restricted by the process within a certain link in the process, which will cause difficulties in the design of the internal action authority of the link

Furthermore, the internal processing flow of the link has not been managed. For operators with relatively large organizations, the processing of a certain link often requires the cooperation of multiple departments (including multi-department concurrent processing and layered iterative processing) , and this part of the control is not included in the process management

On the other hand, the interface display can only reflect the status of the trouble ticket in the entire system, and cannot show the specific status within the link, so it is impossible to form a workflow to manage the operations in the link

[0007] To sum up, the trouble ticket management system designed according to the single workflow method and taking the life state cycle of the trouble ticket as the only sequential relationship of the whole system is not perfect in terms of security, usability and design complexity

Images