Video navigation method and video navigation system

A navigation method and video technology, applied in the field of video navigation, can solve the problems of low service efficiency, complicated operation, time-consuming and laborious, etc., and achieve the effect of reducing service cost, simplifying operation process and improving service efficiency

Active Publication Date: 2011-05-04
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the existing business systems are all service systems that provide business independently, and can only provide services to users independently within the scope of their respective business fields
Since there is no coordination and support among various business systems, if users need to obtain comprehensive information of a certain business, they need to search and obtain it from the corresponding business systems respectively, which is time-consuming, labor-intensive, complicated to operate, and service efficiency is extremely low; and, operation Providers need to separately build and maintain the business system that provides business information related to the same business, and the cost is relatively high

Method used

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  • Video navigation method and video navigation system
  • Video navigation method and video navigation system
  • Video navigation method and video navigation system

Examples

Experimental program
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Embodiment Construction

[0024] Such as figure 1 Shown is a flowchart of an embodiment of the video navigation method of the present invention, which includes the following steps:

[0025] Step 101, the service terminal logs into the service information service platform to obtain the service information of the requested service, and initiates a call service request to the service information service platform according to the service information, and the service terminal user identification is included in the call service request.

[0026] Specifically, the service terminal can initiate a call service request to the service information service platform through the remote control or the hyperlink option on the service information page of the requested service.

[0027] Step 102, the business information service platform forwards the business call request to the customer service terminal, and notifies the customer service terminal to process the business call request.

[0028] Step 103, the customer ser...

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Abstract

The invention discloses a video navigation method and a video navigation system. The method comprises the following steps that: a service terminal logs in a service information service platform to acquire service information and initiates a service calling request; the service information service platform informs a customer service terminal to process the service calling request; and the customerservice terminal processes the service calling request, receives service demand information, acquires video resources matched with the service demand information from the service information service platform, indicates the service information service platform to transmit the video resources to a service terminal, receives a service ordering request sent by the service terminal, interacts the ordered service with a service customer service telephone terminal which provides the service, informs the service terminal of the service ordering result, and informs the service information service platform to generate an order form and transmits the order form to the service terminal. The video navigation method and the video navigation system can efficiently and roundly provide service informationrequested by a user and provide services for the user, simplify the operation flow for the user, save the time and the vigor, improve the service efficiency, and reduce the service cost.

Description

technical field [0001] The invention relates to video navigation technology, in particular to a video navigation method and a video navigation system. Background technique [0002] With the development of communication technology, various services can be provided to users through various service systems. For example: the call center can provide users with voice call services; through Internet Protocol Television (hereinafter referred to as: IPTV) to transmit video and audio information services to users, so that users can watch TV interactively through the broadband network; through the customer service center Provide users with voice consultation services for a specific business; send business information to users through the message service system; provide users with various service information in the form of text or pictures through the yellow pages information service system. [0003] However, the existing business systems are all independently providing business servic...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04N21/4627H04M3/51H04L12/16
Inventor 加雄伟刘红旗
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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