ivvr menu generation system and method
A technology for generating systems and menus, applied in the field of communication, can solve the problems of complex production process, low flexibility, and large limitations, and achieve the effect of improving flexibility, reducing limitations, and facilitating production
Active Publication Date: 2015-11-25
ZTE CORP
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Problems solved by technology
[0013] Aiming at the problems of offline production of IVVR menu in the related art, low flexibility, large limitations, complex production process, and possibly not meeting the requirements of the IVVR system, the present invention is proposed. For this reason, the main purpose of the present invention is to provide an improved IVVR menu generation system and method to solve at least one of the above problems
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[0026] Functional Overview
[0027] Considering that the IVVR menu is produced offline in the related art, the flexibility is low, the limitation is large, the production process is complicated, and the problem may not meet the requirements of the IVVR system, the embodiment of the present invention provides an interactive voice and video response (IVVR ) menu generation system, the user only needs to call into the IVVR menu generation system, and the IVVR menu can be automatically generated by uploading video, audio, picture, and text files. Wherein, the IVVR menu generation system includes: an acquisition unit, used to acquire the files uploaded by the client, wherein the files include: a first file and a second file, the first file includes: a video file and / or a picture file, and the second file Including: audio files and / or text files; a video processing unit, used to convert the first file uploaded by the user terminal into a video stream in a predetermined format; an au...
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The present invention discloses are a system and a method for generating an Interactive Voice and Video Response (IVVR) menu, and the above system comprises: an acquiring unit, adapted to acquire files uploaded by a user terminal, wherein the uploaded files comprise a first file and a second file, with the first file comprising a video file and / or a picture file, and the second file comprising an audio file and / or a text file; a video processing unit, adapted to convert the first file uploaded by the user terminal into a first predetermined format video stream; an audio processing unit, adapted to convert the second file uploaded by the user terminal into a second predetermined format audio stream; and a menu synthesizing unit, adapted to generate the IVVR menu with the video stream and the audio stream. According to the technical solution provided by the present invention, the problems in the related art that the IVVR menu is made offline which cause low flexibility and large limitation are solved, thus it is convenient for users to make the IVVR menu.
Description
technical field [0001] The present invention relates to the communication field, in particular to an interactive voice and video response (Interactive Voice and Video Response, referred to as IVVR) menu generation system and method. Background technique [0002] Interactive Voice and Video Response (IVVR), as a brand-new wireless voice and video response value-added service, is being widely promoted following the rapid development of 3G. Video call users obtain the required information or participate in interactive services by dialing a designated number, and use the features of video and voice to highlight its "interactive" function. [0003] However, the existing IVVR production method is relatively complicated, for details, please refer to figure 1 . [0004] figure 1 It is a flowchart of a method for generating an IVVR menu in the related art. Such as figure 1 As shown, the flow mainly includes the following processing (step S101-step S107): [0005] Step S101: the...
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IPC IPC(8): H04L29/06H04N7/14G06F9/44
CPCH04N7/147
Inventor 廖芯李满海周龙江沈玉娜
Owner ZTE CORP