Online customer service system and online customer service method of electronic equipment

Abstract

The invention discloses an online customer service system and an online customer service method of electronic equipment. The system comprises input equipment, and also comprises an automatic search knowledge base module, an online customer service module and an online community answer module. The online customer service method comprises the following steps of: reserving an access of a customer service support system on a main interface of the electronic equipment; searching a required problem by a user through the search knowledge base, or inputting a key word to search associated problems by using the system; if the required problem is not searched, solving the problem in real time through online customer service; and if the online customer service cannot provide a satisfactory answer, answering through the online community. The system and the method can provide help for the user simply, conveniently and rapidly.

Description

technical field [0001] The invention relates to an online customer service system and a customer service method, in particular to an online customer service system and a customer service method for electronic equipment. Background technique [0002] Electronic ink technology is currently mainly used in e-book readers. Compared with other liquid crystal and other technologies, it has the advantages of being paper-like, not hurting eyes, and low power consumption. However, the refresh rate of the current electronic ink technology is low, and the page turning speed is obviously slow, which affects the user's reading experience. At the same time, the screen of electronic equipment is generally about 6 inches, the content that can be carried is limited, and the input equipment is very limited. Generally, there are only up, down, left, right, confirmation, cancel and number keys, which cannot be used with PC (computer) keyboards and mice. compared to flexibility. [0003] A new ...

AI Technical Summary

Problems solved by technology

However, the refresh rate of the current electronic ink technology is low, and the page turning speed is obviously slow, which affects the user's reading experience

At the same time, the screen of electronic equipment is generally about 6 inches, the content that can be carried is limited, and the input equipment is very limited. Generally, there are only up, down, left, right, confirmation, cancel and number keys, which cannot be used with PC (computer) keyboards and mice. flexibility compared to

[0003] A new electronic device will face many problems in how to use, content selection, and reading. Many products have user manuals or consultation hotlines, but the content of general user manuals is simple, and most of them are some basic operations. and use, it is difficult to meet the needs of users of different classes, and hotline consultation will also cause problems such as busy calls or no one answering, making it difficult for users to get timely and convenient help

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