Problem processing system used for electrical network

A technology for dealing with systems and problems, applied in the field of power grid work systems, can solve problems such as low satisfaction, untimely processing, and unresolved response problems, and achieve the effects of accurate meter reading data, improving satisfaction, and avoiding errors.

Inactive Publication Date: 2012-06-13
国网重庆市电力公司綦江供电分公司 +1
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Problems solved by technology

[0002] In the daily work of the power grid, it is often encountered that customers submit various repair problems, which need to be dealt with by the maintenance department. Since the current daily operation of the power grid relies on manual processing, manual registration is performed after receiving the problems, and then the problems are classified and distributed to Relevant departments, the relevant departments assign manpower to handle, make notes on the processing problems, and feed them back to the accepting department. The respondents feel that the work efficiency of the power grid work department is low, the response problems cannot be effectively solved, and the satisfaction is extremely low

Method used

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  • Problem processing system used for electrical network
  • Problem processing system used for electrical network

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Embodiment Construction

[0019] The present invention will be further described below in conjunction with drawings and embodiments.

[0020] A problem handling system for the power grid, which includes a database, a problem acceptance unit, a task allocation unit, a solution feedback unit, a solution rate statistics unit and a customer satisfaction statistics unit,

[0021] The problem acceptance unit is used to receive and record customer report failure information, the report failure information includes customer name, contact address, contact number and failure problem information, and stores the recorded information in the database;

[0022] The task assignment unit assigns the fault task to the corresponding maintenance department according to the fault report information stored in the database;

[0023] Solve the feedback unit, after the corresponding maintenance department completes the fault task, store the fault task completion information, completion time information and remark information i...

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Abstract

The invention provides a problem processing system used for an electrical network. The system comprises a database, a problem accepting unit, a task distribution unit, a solution feedback unit, a solution rate statistical unit and a client satisfaction statistical unit. Through division and cooperation of the problem accepting unit, the task distribution unit, the solution feedback unit, the solution rate statistical unit and the client satisfaction statistical unit, whole process monitoring is carried out from accepting a problem to processing and feeding back the problem, a problem distribution processing process is effectively completed, satisfaction of a client is raised substantially, a reminding cost advice note is sent timely when the client does not pay fees, meter reading data is more accurate, and an error is avoided.

Description

technical field [0001] The invention relates to a grid working system. Background technique [0002] In the daily work of the power grid, it is often encountered that customers submit various repair problems, which need to be dealt with by the maintenance department. Since the current daily operation of the power grid relies on manual processing, manual registration is performed after receiving the problems, and then the problems are classified and distributed to Relevant departments, the relevant departments assign manpower to handle, make notes on the processing problems, and feed them back to the accepting department. The interviewees feel that the work efficiency of the power grid work department is low, the response problems cannot be effectively solved, and the satisfaction is extremely low. Contents of the invention [0003] The purpose of the present invention is to provide a problem handling system for the power grid, which can effectively complete the daily work...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q50/06
CPCY04S10/54Y04S10/60Y04S10/50
Inventor 黄敏周珏但荣平蒋兴竹尚晓梅万俊
Owner 国网重庆市电力公司綦江供电分公司
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