Problem processing system used for electrical network
A technology for dealing with systems and problems, applied in the field of power grid work systems, can solve problems such as low satisfaction, untimely processing, and unresolved response problems, and achieve the effects of accurate meter reading data, improving satisfaction, and avoiding errors.
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[0019] The present invention will be further described below in conjunction with drawings and embodiments.
[0020] A problem handling system for the power grid, which includes a database, a problem acceptance unit, a task allocation unit, a solution feedback unit, a solution rate statistics unit and a customer satisfaction statistics unit,
[0021] The problem acceptance unit is used to receive and record customer report failure information, the report failure information includes customer name, contact address, contact number and failure problem information, and stores the recorded information in the database;
[0022] The task assignment unit assigns the fault task to the corresponding maintenance department according to the fault report information stored in the database;
[0023] Solve the feedback unit, after the corresponding maintenance department completes the fault task, store the fault task completion information, completion time information and remark information i...
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