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Missed call processing method

A missed call and processing method technology, applied in the communication field, to achieve the effect of improving customer satisfaction, efficient voice return visit, and improving work efficiency

Inactive Publication Date: 2012-07-25
北京思特奇信息技术股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The present invention aims at the lack of manual operation required to process missed calls in the prior art, and provides a missed call processing method that automatically records the call track of missed calls

Method used

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Examples

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Embodiment Construction

[0020] The principles and features of the present invention are described below in conjunction with the accompanying drawings, and the examples given are only used to explain the present invention, and are not intended to limit the scope of the present invention.

[0021] like figure 1 , 2 As shown in , 3, the missed call processing method described in Embodiment 1 of the present invention applies this sampling strategy mechanism in the outbound call management system to complete the extraction of sample data and the application of the sample extraction strategy.

[0022] In the development process, it is mainly completed in the following steps:

[0023] Step 1: Use the SQL stored procedure to develop the missed call stored procedure interface. The interface input parameters include contact serial number, caller number, contact time, recording file path and other information. The output parameter is (0, 1) success or failure, 0 means success, 1 means failure;

[0024] Step ...

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PUM

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Abstract

The invention relates to a missed call processing method, which includes the following steps: firstly, receiving missed calls and generating records of missed call tracks in a seat platform system; secondly, transmitting prompt information by the seat platform system, executing missed call callback service, wherein the seat platform system is used for receiving various information of the missed calls and storing the same, automatically generating prompt information to inform operators of operating callback service for the missed calls. By generating a reservation task mechanism by missed call tracks, so that the system can record the missed calls of users automatically and assign the missed calls to appointed seat personnel, the seat personnel can process reservation task conveniently and fast by various ways, contact tracks of services can be recorded and user satisfaction degree is improved.

Description

technical field [0001] The invention relates to a method for processing missed calls, which belongs to the technical field of communication. Background technique [0002] At present, in the telecommunications industry, when customers call customer service, they often encounter the situation that the customer service agent is busy or off work and no one answers. The call traces of these unconnected calls are usually not recorded through the system, so that these customers cannot be timely Carry out follow-up visits such as phone calls and text messages. Under normal circumstances, such call traces can only be manually counted in the form of reports through the ivr platform, and it needs to be manually counted to confirm whether a return visit is required. This processing method may make customers satisfied with the service degree reduced. Contents of the invention [0003] The invention aims at the deficiency that manual operation is required for processing missed calls i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/50
Inventor 董磊
Owner 北京思特奇信息技术股份有限公司