Event management method based on remote diagnosis environment

Abstract

The invention discloses an event management method based on a remote diagnosis environment. The event management method comprises the following steps of collecting events or faults, which are discovered during user declaration, monitoring alarm and daily audit, through a service counter, establishing an event list, creating an event work order according to the event list, informing a worker to carry out fault processing according to the event work order, and better enabling an event supervisor to examine and verify an event work order processing result. The event management method has the following advantages that 1) visualization: through the method, the existing IT (Information Technology) resource information of a client is carded, operation and maintenance work can be normalized, and resource table visualization, working visualization and processing process visualization are implemented; 2) controllability: through the method, operation and maintenance work of the client can be normalized, normalization, standardization and institutionalization of daily work are implemented, processing and solution of faults and problems are intelligent and highly-efficient, and controllability and manageability of the whole operation and maintenance management working process are guaranteed.

Description

technical field [0001] The invention belongs to the field of computers and relates to an event management method based on a remote diagnosis environment. Background technique [0002] With the continuous expansion of the scale of customer information application systems and the continuous increase of business applications, network systems have increasingly become the main support platform for daily work. The direct impact of the increase in equipment types and the expansion of network scale is that the complexity of IT system management is greatly increased, and the manual processing method is becoming more and more inadequate. In order to ensure the normal operation of the IT system, unified monitoring of the network, system and applications Basically, finding and troubleshooting before users report, ensuring the orderly progress of the network and applications, and improving the operation service level have increasingly become the focus of the work of the information depar...

AI Technical Summary

Problems solved by technology

[0005] It is impossible to realize people-centered and fundamentally change the previous management work, which can only rely on technical personnel to operate with experience, emergency firefighting after problems occur, and even the passive situation that the system is helpless; it cannot combine customer-related management systems and spirits to establish And improve the operation and maintenance management system that meets the actual management needs of customers, management systems, and management personnel, highly associate monitoring and operation and maintenance processes, standardize and streamline management and maintenance work, improve service management, improve processes, strengthen management, and make The process is more standardized and reasonable, enabling managers to have higher work efficiency, improve business technical capabilities and ability to solve practical problems

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