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Information processing method and system

An information processing method and technology of an information processing system, applied in the field of data processing of customer relationship management, can solve problems such as labor-intensive, chaotic information management, difficult to sort out technical debugging information, business process information equipment, etc., to reduce workload , Conducive to completeness and safety, improve the effect of clarity and logic

Active Publication Date: 2015-04-29
北京恒研科技有限公司
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  • Abstract
  • Description
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AI Technical Summary

Problems solved by technology

When conducting customer relationship management, if the customer is simply assigned to the salesman, in fact, the customer may have purchased a variety of equipment, and the purchase progress and debugging progress of each equipment are different. Various business process information and technologies The debugging information is mixed under this customer, and it is difficult to sort out which batch of equipment a piece of technical debugging information or a piece of business process information belongs to. Big confusion, the salesman who takes over must spend a lot of work to sort out the information

Method used

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  • Information processing method and system
  • Information processing method and system

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Embodiment Construction

[0037] figure 1 It is a flow chart of the steps of a method embodiment of the present invention, such as figure 1 As shown, an embodiment of the present invention provides an information processing method, including:

[0038] Step 101, establishing a contact information database indexed by contacts;

[0039] Step 102, establishing a task file database indexed by tasks, and each task file in the task file database is associated with corresponding contact information;

[0040] Step 103, assigning a processing client to the task file;

[0041] Step 104, enabling the processing client to invoke the corresponding contact information, and storing task processing progress information generated by the processing client in the task file.

[0042] It can be seen that in the method embodiment of the present invention, by establishing a task file database indexed by the task, the processing client under each task can call the contact information corresponding to the task, and make each...

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Abstract

The invention provides information processing method and system. The information processing method comprises the steps of building a contact information database using the contact as an index; building a task file database using a task as the index, wherein each task file in the task file database associates with the corresponding contact information; distributing a processing client to the task files; calling the corresponding contact information through the processing client; storing the task processing progress information generated by the processing client in the task files. With the adoption of the method and system, the customer relation information can be effectively processed, the information database can be clear and logical, and the workload of workers can be decreased.

Description

technical field [0001] The invention relates to the field of data processing of customer relationship management, in particular to an information processing method and system. Background technique [0002] The existing customer relationship management system manages the customer relationship with the customer as the unit, and manages the customer and related businesses. In this way, there is no problem for enterprises with a single business. For enterprises with multiple businesses, it is inefficient to use and even difficult to manage. [0003] For example, a company that produces a variety of mechanical equipment has multiple regional customers, and each regional customer needs to send technical and commercial salesmen. When conducting customer relationship management, if the customer is simply assigned to the salesman, in fact, the customer may have purchased a variety of equipment, and the purchase progress and debugging progress of each equipment are different. Variou...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06F16/2272
Inventor 卢启金金海伟
Owner 北京恒研科技有限公司
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