Self-service computer troubleshooting system
A computer system and computer technology, applied in the detection of faulty computer hardware, software testing/debugging, etc., can solve the problems that users can only report for repairs and the low efficiency of computer troubleshooting, so as to reduce the time for troubleshooting and avoid troubleshooting. , the effect of improving work efficiency
Active Publication Date: 2018-11-09
SHANGHAI CTRIP COMMERCE CO LTD
View PDF4 Cites 0 Cited by
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
[0007] The technical problem to be solved by the present invention is to provide a self-service computer troubleshooting system in order to overcome the defect in the prior art that users can only report for repairs when a computer fails, which leads to very low efficiency in troubleshooting computer failures
Method used
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View moreImage
Smart Image Click on the blue labels to locate them in the text.
Smart ImageViewing Examples
Examples
Experimental program
Comparison scheme
Effect test
Embodiment Construction
[0018] The present invention is further illustrated below by means of examples, but the present invention is not limited to the scope of the examples.
[0019] Such as figure 1 As shown, the self-service computer troubleshooting system of the present invention includes a client 1 , a server 2 , a database 3 and a monitoring system 4 . The present invention is an optimization of the daily failure solution of the computer system at the employee level. The self-service computer troubleshooting system is a CS architecture, the client 1 is deployed in the computer system, and the server 2 is used to store the information of each module in the computer system. Troubleshooting programs or application installation packages, and the database 3 stores user operation logs.
[0020] Specifically, the client 1 provides the user with a UI operation interface, the user will select the target module corresponding to the fault according to the fault of the computer system found on the UI oper...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More PUM
Login to View More Abstract
The present invention discloses a self-service computer obstacle defletion system. The self-service computer obstacle defletion system is of a CS architecture. A client is deployed in a computer system, and a server end is used to store a obstacle defletion program or an application installation package of each module of the computer system. The client is used to provide a user with a user interface UI; receive a click operation performed by the user to select a target module; and according to the click operation, run the obstacle defletion program or the application installation package of the target module stored at the server end, to perform obstacle defletion on the target module. The self-service computer obstacle defletion system provided by the present invention implements self-service obstacle defletion on common faults in a computer system, thereby reducing the obstacle defletion time, improving working efficiency of a user of the computer system, saving the need of requiring an IT supporter to perform obstacle defletion remotely or on site, increasing the ratio of automated obstacle defletion, and therefore reducing manpower requirements on IT supporters.
Description
technical field [0001] The invention relates to a self-service computer troubleshooting system. Background technique [0002] There are many security software functions in the current technology, including checking and killing Trojan horses, repairing vulnerabilities, cleaning up garbage, and computer clinics, etc., and more provide security maintenance, software installation, etc. For troubleshooting, due to the wide range of objects, the solution It is still mainly based on remote processing, limited by various factors such as network, communication, and resolution time, the resolution effect is not good, and the utilization rate is low. [0003] At present, computer users generally have a low level of computer application. For some common faults, they can only report for repairs. The company's IT (information technology) personnel or outsourcing personnel can solve them remotely or on site. The efficiency is very low. Generally, the resolution of remote incidents takes 10...
Claims
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More Application Information
Patent Timeline
Login to View More Patent Type & Authority Patents(China)
IPC IPC(8): G06F11/22G06F11/36
Inventor 陈运栋刘以初周嘉林刘峰峰王双兵
Owner SHANGHAI CTRIP COMMERCE CO LTD