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First-aid repair work list warning-tone-free monitoring method

A technology of prompt tone and work order, applied in the fields of instruments, data processing applications, resources, etc., can solve problems such as decreased customer satisfaction with electric power services, long time for work order information to reach front-line departments, unstable system interface between systems, etc. , to increase the response time of emergency repair, improve the efficiency of emergency repair command, and have the effect of strong operability

Inactive Publication Date: 2015-12-09
STATE GRID TIANJIN ELECTRIC POWER +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, the power company mainly receives customers' power demand information through the 95598 customer service hotline, and reflects the information to the power front-line support team through the transmission between the 95598 system-SG186 system-distribution network emergency repair command platform. Problems such as instability and inter-system interface transmission delays cause the work order information to reach the front-line department for too long. In this case, it is easy to cause customers to wait for too long, resulting in a decline in customer satisfaction with power services.

Method used

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  • First-aid repair work list warning-tone-free monitoring method

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Embodiment Construction

[0020] The present invention is described in further detail below through the examples, the following examples are only descriptive, not limiting, and cannot limit the protection scope of the present invention with this.

[0021] A method for monitoring emergency repair work orders without prompt sound, the steps of which are as follows:

[0022] ⑴ Refresh SG186 interface tasks within a fixed time limit;

[0023] ⑵ Carry out work order discrimination on the task bar,

[0024] ⑶ The judgment result returns to the first step when no work order arrives; re-refresh the interface at regular intervals;

[0025] ⑷If the identification result shows a work order to be processed, the prompt tone and dialog box will be identified;

[0026] (5) Discriminate the work order with prompt sound and dialog box reminder for saving / sending processing;

[0027] ⑹Discrimination of work orders without prompt sound and dialog box included in problem work order statistics;

[0028] ⑺Save / send the ...

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Abstract

The invention relates to a first-aid repair work list warning-tone-free monitoring method, comprising steps of (1) performing SG186 interface mission refreshing by limiting time, (2) performing work list determination on a taskbar, (3) returning to the first step to perform interface timing refreshing when no work list is determined to arrive, (4) performing prompting tone and dialogue box determination when the determination result turns out to have a work list to process, (5) determining to perform storage / transmission processing on the work list having a prompt tone and a dialogue box, (6) determining the work list having no prompt tone and the dialogue box to be contained in a problem work list statistic, (7) storing / transmitting the problem work list, (8) colleting and returning the feedback of the problem work list, and (9) performing system problem searching and eliminating by the system maintenance people.

Description

technical field [0001] The invention belongs to the technical field of distribution network lines, in particular to a method for monitoring emergency repair work orders without prompt sound. Background technique [0002] In recent years, with the continuous development of society, power customers have continuously increased their requirements for power security services. Facing different power demands of power customers, the response speed of the company's security team is directly related to the operation level and social image of power grid enterprises, deepening the emergency repair of distribution networks The level of command and management is not only to meet the needs of customers and realize the healthy development of enterprises, but also to achieve social stability and economic development. [0003] At present, the power company mainly receives customers' power demand information through the 95598 customer service hotline, and reflects the information to the power ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/06
Inventor 任桂田李俊伟
Owner STATE GRID TIANJIN ELECTRIC POWER