Cloud customer service platform based on cloud computation and network video conference

A network video and customer service technology, applied in the field of cloud customer service platform, can solve the problems of high cost of customer service system construction, operation and maintenance, single customer service mode of customer service system, etc.

Active Publication Date: 2016-01-20
YANCHENG YOUYIN INFORMATION TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0008] In order to meet the needs of enterprises for customer service, the present invention aims to provide a cloud customer service platform based on cloud computing and network video conferencin...

Method used

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  • Cloud customer service platform based on cloud computation and network video conference

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Embodiment Construction

[0043] The present invention will be described in detail below with reference to the accompanying drawings and in combination with embodiments.

[0044] see figure 1 As shown, a cloud customer service platform based on cloud computing and network video conferencing consists of a client terminal 1, an enterprise customer service terminal 2, an enterprise administrator terminal 3, a platform administrator terminal 4, and a network video conference system 5 respectively connected to the Internet 8 , cloud customer service system 6 and distributed cloud platform 7;

[0045] The client terminal 1 includes a client mobile phone terminal 101 and a client PC terminal 102. The client terminal 1 is equipped with a cloud customer service APP to provide customer access. Through the cloud customer service APP, the client can search for an enterprise and access Go to the customer service seat of the enterprise to learn about the products of the enterprise or consult on the follow-up mainte...

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Abstract

The invention discloses a cloud customer service platform based on cloud computation and a network video conference. The platform is formed by a client terminal, an enterprise customer service terminal, an enterprise administrator terminal, a platform administrator terminal, a network video conference system, a cloud customer service system and a distributed cloud platform. By using the platform of the invention, problems that existing customer service system construction and operation cost is high and a customer service mode of a customer service system is single are solved. The invention provides a cloud customer service based on software which is the service. Different enterprises can access the cloud customer service platform. The customer service system is constructed in a one key mode, and a lot of resources and funds are not needed to invest for construction. The customer service system provides customer service seats and the enterprises only need to recruit corresponding customer service personnel to provide the customer service. The cloud customer service provided in the invention is cloud seats based on a network video conference technology. The cloud customer service seats provide abundant customer service modes. A client experience is greatly increased, and product consultation and after-sales service quality are improved.

Description

technical field [0001] The invention belongs to the field of cloud computing and network video conferencing, and in particular relates to a cloud customer service platform based on cloud computing and network video conferencing. Background technique [0002] The external service methods of cloud computing technology can be mainly divided into IaaS (Infrastructure as a Service), PaaS (Platform as a Service), and SaaS (Software as a Service). Among them, IaaS and SaaS are relatively mature, while PaaS is under development. The key technologies of cloud computing are mainly virtualization technology, distributed file system technology, distributed relational database technology, distributed lock technology, and cloud security technology. [0003] At present, large enterprises generally build their own call centers or customer service centers to provide after-sales services for their products. For small and micro enterprises, the cost of building a call center or customer serv...

Claims

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Application Information

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IPC IPC(8): H04N7/15H04L29/08
Inventor 何晓军柯善风
Owner YANCHENG YOUYIN INFORMATION TECH CO LTD
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