Big-data text mining system of call center

Abstract

The invention discloses a big-data text mining system of a call center, and constructs the design though and the realization method of the data mining system of the call center on the whole. The system structure of the system takes a data mining algorithm as a core technology, a business model of an independent function is abstracted from a specific business application, a mapping relationship is established between the business model and the data mining algorithm so as to construct the system structure of the data mining system; the mapping relationship established between the business model and the data mining algorithm is not limited to the realization of the single data mining algorithm but is the fusion of a plurality of data mining algorithms; the data mining algorithms are utilized for integrating exiting successful business models; the new business model is researched and developed by aiming at a specific business application, and the combination flexibility of the system and the application is increased; and when industry requirements are changed or a certain business model is increased, only the corresponding business model needs to be revised or increased without developing the whole system again.

Description

technical field [0001] The invention belongs to the technical field of call centers, and relates to a text mining system, in particular to a call center big data text mining system. Background technique [0002] Enterprise competition in modern marketing is a form of competition that focuses on customers. Acquiring customers, retaining customers, expanding customer groups, establishing intimate customer relationships, analyzing customer needs, and creating customer needs are the most critical marketing issues. Relevant studies have shown that if a company reduces its customer churn rate by 5%, its profits can increase by 25% to 85%. Therefore, enterprises must strengthen the close relationship with customers and improve customer loyalty. With the popularization of communication methods such as telephone and fax, many enterprises have begun to try this new type of marketing method. Through the use of telephone, fax, Internet and other communications, network technology and ...

AI Technical Summary

Problems solved by technology

However, a common problem faced by all enterprises is that the amount of enterprise data is very large, but there is very little valuable information in it. like panning for gold from ore

And the problems are so diverse that it is difficult to solve them with a general set of data mining tools

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