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Work order type processing method, device and system

A work order and type technology, applied in the field of fault work order type processing, can solve problems such as long processing time and low work efficiency

Active Publication Date: 2020-10-27
国网新疆电力有限公司信息通信公司 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present invention provides a work order type processing method, device and system to at least solve the technical problems in the prior art that the work order type of the fault work order is manually judged, the processing time is long, and the work efficiency is low.

Method used

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  • Work order type processing method, device and system
  • Work order type processing method, device and system

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Embodiment 1

[0031] According to an embodiment of the present invention, an embodiment of a processing method of a work order type is provided. It should be noted that the steps shown in the flow chart of the accompanying drawings can be executed in a computer system such as a set of computer-executable instructions, Also, although a logical order is shown in the flowcharts, in some cases the steps shown or described may be performed in an order different from that shown or described herein.

[0032] figure 1 is a flowchart of a work order processing method according to an embodiment of the present invention, such as figure 1 As shown, the method includes the following steps:

[0033]Step S102, acquiring voice information and error interface image information, wherein the voice information includes at least error information, and the error interface image information includes at least identification information and item information of the voice information.

[0034] Specifically, the abo...

Embodiment 2

[0093] According to an embodiment of the present invention, an embodiment of an apparatus for processing a work order is provided.

[0094] Figure 5 is a schematic diagram of a work order processing device according to an embodiment of the present invention, such as Figure 5 As shown, the device includes:

[0095] The acquiring module 51 is configured to acquire voice information and error interface image information, wherein the voice information includes at least error information, and the error interface image information includes at least identification information and item information of the voice information.

[0096] Specifically, the above-mentioned voice information can be that the customer dials a customer service number, describes the system problem, and obtains the voice information; the above-mentioned error interface image information can be a screenshot of the error interface sent by the customer; the identification information of the above-mentioned voice in...

Embodiment 3

[0106] According to an embodiment of the present invention, an embodiment of a work order processing system is provided.

[0107] Image 6 is a schematic diagram of a work order processing system according to an embodiment of the present invention, such as Image 6 As shown, the system includes:

[0108] The voice recognition device 61 is configured to acquire voice information, and recognize the voice information to obtain voice text information, wherein the voice information at least includes: error information.

[0109] Specifically, the above-mentioned voice information may be obtained by the customer calling a customer service number to describe the system problem; the identification information of the above-mentioned voice information may be the processing number obtained by the customer calling the customer service number.

[0110] In an optional solution, the recording of the customer's problem description can be recorded by communicating with the user through intell...

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Abstract

The invention discloses a method, a device, and a system for processing work order types. The method comprises: obtaining voice information and error interface image information, wherein the voice information at least includes error information, and the error interface image information at least includes identification information of the voice information and item information; respectively identifying the voice information and the error interface image information, to obtain voice text information and error interface text information; matching the voice text information and the error interface text information with keyword information in a database; if the voice text information and the error interface text information are successfully matched with the keyword information in the database, obtaining a work order type corresponding to the voice text information and the error interface text information. The method solves technical problems in the prior art that using a manual method to determine work order types of a fault work order is long in processing time and low in working efficiency.

Description

technical field [0001] The present invention relates to the field of fault work order type processing, in particular to a work order type processing method, device and system. Background technique [0002] With the continuous development of the first-level and second-level deployment of the State Grid's informatization, the collaborative office and business exchanges between the State Grid Corporation and various grid provincial companies, and between the grid provincial companies and various state companies have become closer. The 186 Service Desk is a platform for the Internet Provincial Information and Communication Company to provide technical support for all states: the information operation and maintenance personnel of various states can give feedback on problems encountered in system operation by dialing the public service number of the service desk; The information provided by the personnel (customer) determines the type of work order; according to the type of work o...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F11/07G06Q10/00G06Q30/00G06Q50/06G10L15/26
CPCG06F11/079G06Q10/20G06Q30/016G06Q50/06G10L15/26
Inventor 杨柳何伟胡红艳索娟李雅洁马斌李志刚高阳王天军孙若寒
Owner 国网新疆电力有限公司信息通信公司