Knowledge mapping technology-based garment customer service intelligent service method and system

Abstract

The invention discloses a knowledge mapping technology-based garment customer service intelligent service method and system. A knowledge mapping database is built, then first-grade classification is carried out according to user attributes, a second-grade classification is carried out according to garment types and a third-grade classification is carried out according to garment attributes; corresponding data information is arranged under each third-grade classification; semantic parsing is conducted to visitor questions; key word information corresponding to the user attributes, garment types and garment attributes are extracted from the visitor questions; the first-grade classification, the second-grade classification and the third-grade classification corresponding to the knowledge mapping database are matched according to the extracted key word information to achieve data information corresponding to the three grades of classification; and providing corresponding answers to the visitor questions according to the achieved data information. By the use of the knowledge mapping technology-based garment customer service intelligent service method and system, data information required by a visitor can be quickly and accurately achieved, so natural language understanding and parsing capacity during intelligent customer service can be enhanced, question answering accuracy can be increased and visitor satisfaction degree can be improved.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to an intelligent service method for clothing customer service based on knowledge graph technology and a system for applying the method. Background technique [0002] With the popularization and application of the Internet and e-commerce, there are more and more intelligent customer service. Intelligent customer service is an industry-oriented application developed on the basis of large-scale knowledge processing. It involves large-scale knowledge processing technology, natural language understanding technology, knowledge management technology, automatic question answering system, reasoning technology, etc., and has industry versatility. , not only provides fine-grained knowledge management technology for enterprises, but also establishes a fast and effective technical means based on natural language for communication between enterprises and massive users; at the same time, i...

AI Technical Summary

Problems solved by technology

When users buy clothes, they will encounter various problems. Human customer service is still struggling to deal with it. For intelligent customer service, on the one hand, it cannot understand the semantics of users through artificial IQ like human customer service. On the other hand, different problems It is not a simple one-question-one-answer correspondence, but a complex correlation; thus affecting the user experience of intelligent customer service

Images