Outbound system using grouped consultation terminals and call data
A technology of calling data and terminals, which is applied in marketing and other directions, can solve the problems of reduced signing success rate and call time, aggravating consultant fatigue, and low productivity, so as to improve the signing success rate and / call connection times, and remove the replacement Atmosphere, productivity improvement effect
Inactive Publication Date: 2017-09-26
新中心
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Problems solved by technology
[0011] However, in the outbound processing process described in the prior art, after the outbound call processing server calls through the exchange, it is only connected to the consultant after the call with the client terminal is realized.
[0012] Therefore, the consultant can confirm and receive the customer's information only after the switchboard is connected to the customer's terminal, and there is very little time to grasp the customer's tendency. He can only make a call without knowing the customer's information in advance, which leads to a decrease in the success rate of the contract and the call rate. The time is reduced, the productivity is not high, and the fatigue of the consultant will be aggravated due to the random connection to the consultant
[0013] Moreover, in the prior art, the customer's tendency (for example, the customer's gender and age group, orientation, purchasing power) and the consultant's proficiency (for example, contract performance and experience classified by outbound commodities) are not considered in the prior art, only the server considers Whether you can make a call at the moment, you will be randomly connected to the consultation terminal, so the consultant does not have time to familiarize himself with customer information, and cannot maximize the ability of the consultant
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[0041] A preferred embodiment of the outbound system utilizing grouped consultation terminals and call data of the present invention will be described in detail below with reference to the accompanying drawings.
[0042] figure 1 is a block diagram showing an outbound system utilizing grouped consultation terminals and call data of the present invention.
[0043] refer tofigure 1 , the outbound system utilizing the grouped consultation terminals and call data of the present invention includes: switch 10, which calls the client terminal (not shown) through the wireless telephone network; response server 20, which stores the response information; recording server 30, Save the conversation content with the client terminal (not shown); the consulting terminal 71-73" is separately set up as one or more groups 70, 70', 70" and calls the place through the received call data (Call Data) Described client terminal machine (not shown); Database 50 (Database), preserve the priority order...
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An outbound system using grouped consultation terminals and call data is disclosed. The present invention groups call data according to customer and product information so as to set a time-based supply sequence, and designates a call data group capable of preferentially processing the call data according to each consultant such that a contract success rate and a call connection possibility can be increased.
Description
technical field [0001] The present invention relates to an outbound system utilizing grouped consultation terminals and call data, and more specifically, relates to grouping call data according to customer and commodity information, setting supply order according to time zone, and enabling priority processing according to consultant designation Grouped call data groups to increase the success rate of signing and the possibility of call connection using the grouped consulting terminal and outbound system of call data. Background technique [0002] Currently, the industry is in the midst of intense competition in terms of customer service. Furthermore, in order to provide customers with more convenient services and accurate resource management, various business operation methods and computer systems to support these methods are being introduced. [0003] In this case, the highest priority contact path with customers is the call center. The business of the call center is divi...
Claims
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IPC IPC(8): G06Q30/02
CPCG06Q30/02
Inventor 崔準桓
Owner 新中心