Multi-dimensional analysis automatic dispatch system for broadband and 4g dual router operation and maintenance tasks

Abstract

The invention relates to a system for multidimensional analysis and automatic dispatching of operation and maintenance tasks of a broadband and 4G dual-router. The system comprises a management platform, and an operation and maintenance staff mobile terminal, wherein the dual-router runs a fault automatic recognition program, the operation and maintenance staff mobile terminal runs an operation and maintenance staff automatic rating program, and the management platform runs an area coverage automatic matching program, a skill requirement automatic matching program, a tool requirement automatic matching program and an error automatic correcting program; the fault automatic recognition program obtains monitoring information of the dual-router in real time, and if the broadband is abnormal, the dual-router can switch to a 4G network and transmit fault information, and the management platform receives the fault information transmitted from the dual-router through a fault receiving program, resolves and collates contents of an area coverage requirement, a tool requirement and a skill requirement in the faults of the dual-router, and stores the information in a database of the management platform; and manual intervention is reduced, automatic transfer of processes is realized, the operation and maintenance cost is saved, and the operation and maintenance efficiency is significantly improved.

Description

technical field [0001] The invention relates to an automatic assignment system for multi-dimensional analysis of broadband and 4G dual router operation and maintenance tasks. Background technique [0002] The last ten years have seen the rapid development of the Internet; the last five years have seen the explosive growth of the mobile Internet. More and more devices need to be connected to the Internet, and users rely on network connections more and more of the time. In the home, computers, mobile phones, PADs, smart TVs, OTT boxes... The demand for multiple devices to access the Internet at the same time has greatly stimulated the market for wireless routers. At the same time, driven by the rapid advancement of science and technology, communication technology has also made substantial progress and development in the past ten years or so, bringing high-quality enjoyment to people. 4G technology has become the leading technology in the field of communication, which has bro...

AI Technical Summary

Problems solved by technology

When a router fails, it can only wait for manual intervention, and cannot display the automatic detection and intelligent repair of fault handling, which increases the labor cost of operation and maintenance.

At the same time, for routers that cannot be repaired remotely and require on-site repairs by O&M personnel, there is also a lack of a communication platform between users and O&M personnel, making it impossible for users to repair faulty routers in a timely manner, and O&M personnel cannot obtain suitable maintenance tasks, resulting in huge losses. Waste of social resources

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