List acquisition method and device

A method for obtaining a list and a technology for a list, which is applied in the field of communication and can solve the problems of confusion and other problems when obtaining a list.

Inactive Publication Date: 2018-02-02
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0006] In view of this, the present invention provides a method and device for obtaining a list, aiming to solve the problem that different artificial agen

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  • List acquisition method and device
  • List acquisition method and device

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Embodiment Construction

[0045] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0046] Because in the prior art, when the list is obtained based on the oracle database, different artificial agents are likely to obtain the same list, and the list acquisition is prone to confusion.

[0047] In order to solve the above problems, the present invention proposes a list acquisition method. In this method, the list of customers to be processed is stored in the memory database. Since the memory database has the advantage of fast processing speed, after receiving the list acquisition request, it can Quickly read the target list from the memory database and feed it back to the artificial agent. Even when a large number of artificial agents request the list at the same time, it can effectively reduce the probability that different artificial agents will obtain the same list, so as to reduce the confusion of l...

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Abstract

The invention discloses a list acquisition method, which comprises the steps of: receiving a service request sent by a manual service agent, wherein the service request comprises a requested service type; determining whether the service request is a list acquisition request according to the service type; and reading a target list from a memory database and feeding back the target list to the manual service agent if the service request is a list acquisition request, wherein the memory database is used for storing lists of pending customers. The invention further discloses a list acquisition device. Since the memory database has the advantage of high processing speed, the target list can be read from the memory database quickly and fed back to the manual service agent, the probability of acquiring the same list by different manual service agents can be effectively reduced even in the case when a large number of manual service agents request for the lists simultaneously, thereby reducingthe probability of disordered list acquisition.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a list acquisition method and device. Background technique [0002] In the property insurance industry, in order to develop potential customers, a list of potential customers is usually collected and distributed to the telemarketing system, and the agents in the telesales system communicate with customers by phone to achieve business promotion. [0003] At present, in the telemarketing system, after the management server obtains the list of customers to be sold, these lists are stored in the oracle database of the management server, and after the artificial agent finishes processing a list, he can request a new list from the management server , after receiving the request, the management server will read a new list from the oracle database and feed it back to the corresponding artificial seat. [0004] However, in the current telemarketing system, the number of ar...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06F17/30
CPCG06F16/242G06F16/2453G06Q30/01
Inventor 蔡灵敏
Owner PING AN TECH (SHENZHEN) CO LTD
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