Hotel service robot system based on cloud voice communication and emotion perception

Abstract

The invention relates to the technical field of a hotel service robot system based on cloud voice communication and emotion perception. The hotel service robot system includes a cloud voice recognition module, a semantic understanding module, a voice playing module, a facial expression recognition module, a face recognition module, a display module, an action recognition module, an emotion recognition module, a check-in / check-out module, a print material module, a payment module, a surveillance video system module, an identity card scanning module and the like. The above modules are integratedin a hotel service robot, the hotel service robot judges whether there is a customer check-in and check-out service by using a face recognition technology, and handles the service by voice communication with a customer, and meanwhile, the hotel service robot has functions of printing of related materials, payment, identity scanning and the like. The hotel service robot judges customer emotion through three aspects of information of human facial expression, voice and action to properly adjust emotional scenes for communication with the customer, and the hotel service robot can call a hotel monitoring system to perform face recognition in order to remind customers whose face images are not collected and recorded to collect and record the face images.

Description

technical field [0001] The present invention relates to the fields of cloud speech recognition, face recognition and emotion recognition technologies, and in particular to the technical background of a hotel service robot system technology based on cloud speech communication and emotion perception. Background technique [0002] In recent years, the rapid development of intelligent control has promoted the development of intelligent equipment. It is widely used in cloud speech recognition, face recognition and emotion recognition, which in turn promotes the maturity of cloud speech recognition, face recognition and emotion recognition technologies, making the equipment related to these technologies cheap. Applying cloud speech recognition technology, face recognition technology and emotion recognition technology to a multi-functional hotel service robot system greatly reduces labor force, saves costs, and increases the probability of guests' second check-in. [0003] At pres...

AI Technical Summary

Problems solved by technology

This invention has great flexibility, but it does not handle specific hotel business, does not perform facial expression recognition on face information, and has no monitoring function

[0006] 3. Chinese open patent: CN 105892320 A Self-service robot, service method, control device and service system: This invention realizes self-service check-in and check-out procedures in hotels, reduces the queuing time of customers, but does not integrate voice recognition and face recognition And customer emotion recognition is applied to robots, thus adding some cumbersome steps to customers and reducing the check-in experience

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