Customer intelligent-management platform based on big-data analysis technology

An analysis technology and intelligent management technology, applied in the field of customer intelligent management platform, can solve the problems of not being able to answer customers in time, reducing product sales, cumbersome login verification, etc., to achieve the effect of increasing love, increasing sales, and improving security

Inactive Publication Date: 2018-06-22
广州市海捷计算机科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The customer management platform used in the market, the customer login verification is very cumbersome, wastes time, and manual operation increases the work intensity of the customer service staff, and the customer service cannot answer customer questions in time, reducing product sales

Method used

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  • Customer intelligent-management platform based on big-data analysis technology

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Embodiment Construction

[0019] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0020] see figure 1 , in the embodiment of the present invention, a customer intelligent management platform based on big data analysis technology, its specific management steps are as follows:

[0021] (1) The customer collects the webpage for product purchase on the mobile phone or other electronic products that can access the Internet, then registers an account, and then registers the customer information. The customer enters his address, date of birth, and...

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Abstract

The invention discloses a customer intelligent-management platform based on big-data analysis technology. Big-data analysis is utilized to screen customer browsing records, and sales volume of products is increased; and only selling records after two hours from product selling are utilized to be transmitted to a data processing module, time of consideration is given to customers, a case where goods returning processing needs to be carried out if a customer subsequently wants to replace a product is avoided, convenience of the customers is improved, and work intensity of customer service personnel is reduced. According to the platform, intellectualized data processing is utilized to improve the convenience of the customers, the work intensity of the customer service personnel is reduced, customer service can answer questions of customers in time, and the sales volume of the products is increased; and sales are humanized, liking of the customers on the company products is improved, customer login verification is enabled to be not so tedious, and security of customer accounts is improved.

Description

technical field [0001] The invention relates to a customer intelligent management platform, in particular to a customer intelligent management platform based on big data analysis technology. Background technique [0002] Big data analysis refers to the analysis of huge data. Big data can be summarized as 4 Vs, large data volume (Volume), fast speed (Velocity), multiple types (Variety), and value (Value). [0003] Big data is the hottest vocabulary in the IT industry nowadays, and the subsequent use of data warehouse, data security, data analysis, data mining, etc. around the commercial value of big data has gradually become the focus of profit that people in the industry are vying for. With the advent of the era of big data, big data analysis also came into being. [0004] The customer management platform used in the market, the customer login verification is very cumbersome, wastes time, manual operation, increases the work intensity of the customer service staff, and the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q30/02
CPCG06Q30/016G06Q30/0201
Inventor 刘晓军郭建志
Owner 广州市海捷计算机科技有限公司
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