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A business quality assessment method and device based on data audit

A service quality and data technology, applied in the field of data processing, can solve problems such as poor accuracy, large amount of modification, and delayed response, and achieve the effect of reducing evaluation cost and improving speed and accuracy

Active Publication Date: 2020-12-22
CHINA MOBILE GROUP ZHEJIANG +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] Embodiments of the present invention provide a service quality assessment method and device based on data auditing, which are used to solve the problems of poor accuracy, late response, and large amount of transformation in existing service quality assessment methods

Method used

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  • A business quality assessment method and device based on data audit
  • A business quality assessment method and device based on data audit
  • A business quality assessment method and device based on data audit

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Embodiment Construction

[0053] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0054] figure 1It is a schematic flowchart of a service quality assessment method based on data auditing in an embodiment of the present invention. Such as figure 1 Shown, the method of this embodiment comprises:

[0055] S11: Obtain the business data of the first business platform and the business data of the second business platform to be aud...

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Abstract

The invention provides a service quality evaluation method and device based on data auditing. The method includes: acquiring the business data of the first business platform to be audited and the business data of the second business platform; comparing the business data of the first business platform to be audited with the business data of the second business platform to obtain the difference A result file; acquiring service quality distortion according to the difference result file; evaluating service quality according to the service quality distortion. The embodiment of the present invention extracts real-time cross-domain business data, performs data analysis and comparison, and finally realizes the service quality evaluation function according to the service quality distortion, provides service quality evaluation with refinement to the order granularity, makes up for the previous blank, and improves The speed and accuracy of business quality evaluation are improved, and at the same time, there is no need to modify the data production system, which reduces the evaluation cost.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method and device for evaluating service quality based on data auditing. Background technique [0002] At present, the business scale and total revenue of the telecommunications industry are rapidly expanding, and services such as fiber optic broadband, 3G, and mobile value-added services are growing rapidly. Operators have begun to transform into integrated information service providers, and the types of products and services they provide have increased significantly. Since the business data involves multiple platforms, there are frequent data interactions between the platforms, and various factors will lead to data inconsistencies, affecting user services. [0003] The service quality of the telecommunications system is directly related to the company's revenue, customer complaints, and user experience. It is the starting point and the final focus of the major evaluat...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24H04L29/08
CPCH04L41/50H04L67/30H04L43/55H04L67/51
Inventor 管仲延孙新华陆丹杭周昕王文斌
Owner CHINA MOBILE GROUP ZHEJIANG
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