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Intelligent interaction method, electronic device and storage medium

A technology of intelligent interaction and electronic devices, applied in reasoning methods, neural learning methods, electrical digital data processing, etc., can solve problems such as poor interactive experience, inaccurate semantic understanding, inability to actively initiate communication and guide users to loan operations, etc. , to achieve the effect of improving the level of automation and accuracy

Inactive Publication Date: 2018-08-21
WELAB INFORMATION TECH SHENZHEN LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Traditional chatbots use deep learning to generate dialogues, tend to be entertaining and chatting, and have an inaccurate understanding of semantics. At the same time, traditional chatbots can only answer users' questions, and cannot actively initiate exchanges to guide users to complete loan operations. Interactive experience effect Difference

Method used

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  • Intelligent interaction method, electronic device and storage medium
  • Intelligent interaction method, electronic device and storage medium
  • Intelligent interaction method, electronic device and storage medium

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Embodiment Construction

[0043] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0044] like figure 1 Shown is a schematic diagram of a preferred embodiment of the electronic device 1 of the present invention.

[0045] In this embodiment, the electronic device 1 may be a server, a smart phone, a tablet computer, a personal computer, a portable computer and other electronic devices with computing functions.

[0046] The electronic device 1 includes: a memory 11 , a processor 12 , a display 13 , a network interface 14 and a communication bus 15 . Wherein, the network interface 14 may optionally include a standard wired interface and a wireless interface (such as a WI-FI interface). The communication bus 15 is used to realize connection communication between these components.

[0047] The memory 11 includes at least one type of readable storage medium. The at least one type of readable storage me...

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Abstract

The invention provides an intelligent interaction method, an electronic device and a storage medium. The method comprises the following steps of: previously constructing dialogue process templates ofdifferent business processes and training an intention recognition and classification model; after a statement input by a user is received, executing a series of processing such as preprocessing, statement type recognition and emotion analysis on the statement, recognizing an emotion category of the user, and recognizing a user intention from the processed statement by utilizing the pre-constructed dialogue process templates and the trained intention recognition and classification model; and querying a corresponding knowledge base according to the recognition user intention, combining the query result with the emotion category of the user to generate a reply, and feeding back the reply to the user. By utilizing the method, the correctness of intelligent question answering systems can be improved, users can be guided to execute process dialogues according to input of users, and users can be initiatively guided to complete online business processes.

Description

technical field [0001] The present invention relates to the technical field of natural language processing, in particular to an intelligent interaction method, an electronic device and a computer-readable storage medium. Background technique [0002] In recent years, with the continuous expansion of the application field of artificial intelligence, related companies in various fields have successively developed their own chatbots. In the existing loan application process, due to a series of security issues involving money and personal information, users may need to consult a large number of questions during the loan process. Traditional chatbots use deep learning to generate dialogues, tend to be entertaining and chatting, and have an inaccurate understanding of semantics. At the same time, traditional chatbots can only answer users' questions, and cannot actively initiate exchanges to guide users to complete loan operations. Interactive experience effect Difference. Cont...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06N3/04
CPCG06F16/3329G06F16/36G06N3/045G06N5/04G06N3/08
Inventor 盛欢吴焕明邵诚兰超李发源
Owner WELAB INFORMATION TECH SHENZHEN LTD
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