Realization method and apparatus for intelligent question and answer system

A technology of intelligent question answering and implementation methods, applied in the computer field, can solve problems such as busy waiting for connection, affecting the efficiency of answering questions, cumbersome processes, etc., and achieve good versatility and scalability

Active Publication Date: 2018-08-24
灯塔财经信息有限公司
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  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] Further, the technical problem to be solved by the present invention is that the question answering system in the prior art only has two modes: simple user and robot customer service, and user and manual customer service. and often encounter the situation of busy waiting to be connected, which greatly affects the efficiency of answering questions

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  • Realization method and apparatus for intelligent question and answer system
  • Realization method and apparatus for intelligent question and answer system

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Embodiment 1

[0050] Embodiment 1 of the present invention provides an implementation method of an intelligent question answering system. In the embodiment of the present invention, the content of the question may be sent to the server by the user through a smart terminal, and the smart terminal includes but is not limited to: a mobile communication device : This type of equipment is characterized by having a mobile communication function, and is mainly aimed at providing voice and data communication. Such terminals include: smart phones (such as iPhone), multimedia mobile phones, functional mobile phones, and low-end mobile phones; Internet features. Such terminals include: PDA, MID and UMPC equipment, such as iPad; other electronic equipment with the function of connecting to the Internet. Such as figure 1 As shown, the methods include:

[0051] In step 201, one or more question contents of the first user are obtained, and key data in the question contents are extracted.

[0052] Amon...

Embodiment 2

[0084] see Figure 5 , is a schematic diagram of the structure of the device of the intelligent question answering system according to the embodiment of the present invention. The device of the intelligent question answering system in this embodiment includes one or more processors 21 and memory 22 . in, Figure 5 A processor 21 is taken as an example.

[0085] Processor 21 and memory 22 can be connected by bus or other means, Figure 5 Take connection via bus as an example.

[0086] Memory 22 is a non-volatile computer-readable storage medium as an implementation method and device of an intelligent question answering system, and can be used to store non-volatile software programs, non-volatile computer-executable programs and modules, such as the one in Embodiment 1 Implementation method of intelligent question answering system. The processor 21 executes various functional applications and data processing of the device of the intelligent question answering system by runn...

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Abstract

The invention relates to the technical field of computers, and provides a realization method and apparatus for an intelligent question and answer system. The method comprises the steps of obtaining question contents of a first user, and extracting key data in the question contents; according to the key data, generating template questions, and dividing the template questions in a preset question intention; obtaining the question contents currently input by the user, and according to the key data carried in the current question contents, determining that slot position information is missing in the current question contents; determining the question intention of the current question contents; from the template questions comprised in the corresponding question intention, confirming at least one template question meeting a condition that a matching degree between the at least one template question and the current question contents reaches a preset threshold; and filling the slot position information with key information in the at least one template question to obtain current question contents filled with a version. The input question intention identification and conversation state tracking functions are realized, so that the system can generate corresponding answers in combination with contexts.

Description

【Technical field】 [0001] The invention relates to the field of computer technology, in particular to a method and device for realizing an intelligent question answering system. 【Background technique】 [0002] In the era of mobile Internet, online communication methods are becoming more and more popular and popular, and customers have higher and higher requirements for timely services. However, the cost of manually providing 7*24 hours is very high, and it is difficult for limited human resources to support an increasingly large user group. Therefore, the demand for automated intelligent customer service systems is becoming more and more urgent. [0003] Compared with manual customer service, the current intelligent customer service system is generally weak in handling context and multiple rounds of dialogue. Most systems can only perform simple questions and answers, which reduces the service experience of the intelligent customer service system. Moreover, when the user use...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30H04L12/18H04L12/58
CPCH04L12/185G06F16/3329G06F16/3334G06F16/3344G06F16/35H04L51/216
Inventor 许振兴朱留锋荣强田淑宁
Owner 灯塔财经信息有限公司
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