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Robot distribution method, apparatus and system

A distribution method and robot technology, applied in the field of robots, can solve problems such as the negative impact of business conditions in business places, the decline in robot service satisfaction, and failure to consider customers, so as to improve service experience, facilitate reasonable distribution, and ensure openness and transparency. Effect

Inactive Publication Date: 2018-11-06
广东富利盛仿生机器人股份有限公司 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

This method of robot allocation only considers the position of the robot, but does not take into account the actual needs of customers. Therefore, the robots allocated to customers are not necessarily suitable for providing services for them, resulting in a decline in customer satisfaction with robot services. negative impact on the business status of the company, and at the same time, it is not conducive to the use of the characteristics of each robot in the process of providing services to customers.

Method used

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  • Robot distribution method, apparatus and system
  • Robot distribution method, apparatus and system
  • Robot distribution method, apparatus and system

Examples

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no. 1 example

[0095] Figure 4 A flow chart of a method for allocating robots provided by an embodiment of the present invention is shown. refer to Figure 4 , the robot distribution method is applied to the server 200, specifically including:

[0096] Step S10: After the first robot among the plurality of robots 100 performs verbal interaction with the current customer, the server 200 obtains the first voiceprint information of the current customer from the first robot.

[0097] Wherein, the first robot may be one or more robots 100 near the current customer. The first robot can carry out language interaction with current customer, for example collects the voice of current customer by first voice collection unit 108, carries out voice recognition by first processor 106 and knows its semantics and makes a response, then plays and this by voice playback unit 116 Answer the corresponding artificially synthesized voice. At the same time, after the first robot performs language interaction ...

no. 2 example

[0133] Figure 7 A functional block diagram of the robot allocating device 500 provided by the embodiment of the present invention is shown. refer to Figure 7, the robot distribution device 500 provided by the embodiment of the present invention is applied to the server 200 communicatively connected with multiple robots 100 deployed in the business place, including a voiceprint acquisition module 510, a voiceprint matching module 520, a customer information acquisition module 530, a robot distribution module 540 and a control module 550 . Among them, the voiceprint acquisition module 510 is used to obtain the first voiceprint information of the current customer from the first robot after the first robot among the multiple robots 100 interacts with the current customer; the voiceprint matching module 520 is used to determine the first voiceprint information of the current customer. Whether the voiceprint information matches any historical voiceprint information in the voicep...

no. 3 example

[0136] The third embodiment of the present invention provides a computer storage medium, in which computer program instructions are stored. When the computer program instructions are read and executed by the processor of the computer, the method provided in the first embodiment of the present invention is executed. The computer storage medium can be implemented as, but not limited to image 3 The second memory 202 is shown.

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Abstract

The present invention relates to the technical field of robots, and provides a robot distribution method, apparatus and system. The robot distribution method is applied to a server which is in communication connection with a plurality of robots deployed in a business place, and comprises: after a first robot of the plurality of robots performs language interaction with a current customer, obtaining first voiceprint information of the current customer from the first robot; determining whether the first voiceprint information matches any historical voiceprint information in a voiceprint library;if so, obtaining identity information and personal preference of the current customer based on the matched historical voiceprint information matching the first voiceprint information; based on the identity information and personal preference, determining a second robot of the plurality of robots as a matched robot which is applicable to provide a service to the current customer; and controlling the second robot to provide the service to the current customer. According to the method provided by the present invention, the personalized service demand of the customer is fully considered, and service experience for the customer can be improved in a facilitated manner.

Description

technical field [0001] The present invention relates to the field of robots, in particular to a robot distribution method, device and system. Background technique [0002] At present, with the rapid development of robot technology, intelligent robots have been used to provide intelligent services to customers in hotels, supermarkets, restaurants and other business places. Generally speaking, multiple robots are deployed in the above-mentioned business premises, so providing services to customers will involve the problem of assigning suitable robots to customers. In the prior art, the allocation of robots often adopts the method of nearby allocation, that is, the robot closest to customers is allocated to customers to provide services for them. This robot allocation method only considers the position of the robot, but does not take into account the actual needs of customers. Therefore, the robots allocated to customers are not necessarily suitable for providing services for ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/02G10L17/00H04L29/08
CPCG06Q10/0631G06Q30/0281G10L17/00H04L67/025
Inventor 谢俊育胡孝义李志张浩沈云辉谢伟纯
Owner 广东富利盛仿生机器人股份有限公司
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