Cloud customer service platform based on cloud computing and network video conference

Abstract

The invention discloses a cloud customer service platform based on cloud computing and a network video conference. The cloud customer service platform is composed of a client terminal, an enterprise customer service terminal, an enterprise manager terminal, a platform manager terminal, a network video conference system, a cloud customer service system and a distributed cloud platform. The cloud customer service platform settles problems of high construction cost and high operation cost in an existing customer service system and settles a problem of single customer service mode in a customer service system. The cloud customer service platform supplies the cloud customer service based on software instant service. Different enterprises can access the cloud customer service platform for realizing one-key construction of a self customer service system. Inputting of a large number of resources and fund for construction is not required. The customer service system supplies customer service seats. The enterprise only requires recruiting corresponding customer service personnel for supplying the customer service to outside. The cloud customer service platform according to the invention is based on the cloud seats in network video conference technology. The cloud customer service seats supply abundant customer service modes, thereby greatly improving customer experience and improving product consulting and after-sale service quality.

Description

technical field [0001] The invention belongs to the field of cloud computing and network video conferencing, and in particular relates to a cloud customer service platform based on cloud computing and network video conferencing. Background technique [0002] The external service methods of cloud computing technology can be mainly divided into IaaS (Infrastructure as a Service), PaaS (Platform as a Service), and SaaS (Software as a Service). Among them, IaaS and SaaS are relatively mature, while PaaS is under development. The key technologies of cloud computing are mainly virtualization technology, distributed file system technology, distributed relational database technology, distributed lock technology, and cloud security technology. [0003] At present, large enterprises generally build their own call centers or customer service centers to provide after-sales services for their products. For small and micro enterprises, the cost of building a call center or customer serv...

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Problems solved by technology

[0008] In order to meet the needs of enterprises for customer service, the present invention aims to provide a cloud customer service platform based on cloud computing and network video conferencing, which solves the problem of high cost of customer service system construction and operation and maintenance, and also solves the single customer service mode of the customer service system The problem

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