Sentence processing method and device and computer readable storage medium

A processing method and sentence technology, applied in natural language data processing, computing, electrical digital data processing, etc., can solve problems such as unrecognizable customer service robots

Active Publication Date: 2019-02-12
WEBANK (CHINA)
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, the customer service robot in the existing customer service dialogue system can only answer the specified questions, and the original question input by the customer is different due to personalization, which makes the customer service robot unable to recognize it. In order to solve the above problems, it is necessary to analyze the original question input by the customer Processing, that is, when the original question input by the customer is received, the thesaurus and speech analysis tools are loaded, and missing bits are identified and antecedents are selected for the original question

Method used

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  • Sentence processing method and device and computer readable storage medium
  • Sentence processing method and device and computer readable storage medium
  • Sentence processing method and device and computer readable storage medium

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Embodiment Construction

[0038] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0039] Such as figure 1 as shown, figure 1 It is a schematic diagram of the device structure of the hardware operating environment involved in the solution of the embodiment of the present invention.

[0040] The sentence processing device in this embodiment of the present invention may be a PC, or a mobile terminal device with a display function such as a smart phone, a tablet computer, or a portable computer.

[0041] Such as figure 1 As shown, the statement processing device may include: a processor 1001 , such as a CPU, a communication bus 1002 , a user interface 1003 , a network interface 1004 , and a memory 1005 . Wherein, the communication bus 1002 is used to realize connection and communication between these components. The user interface 1003 may include a display screen (Display), an input unit such as a...

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Abstract

The invention discloses a sentence processing method, which comprises the following steps of when an original sentence is received, performing a feature extraction operation on the original sentence to obtain a first feature, and inputting the first feature to a conditional random field model; determining a candidate antecedent set, and performing the feature extraction operation on the candidateantecedent set and the original statement to obtain a second feature, and inputting the second feature to a preset classifier; according to the output result of the conditional random field model, determining the target missing bits of the original statement, and according to the output result of the preset classifier, determining the target antecedent, and filling the target antecedent in the target missing bits of the original statement. The invention also discloses a sentence processing device and a computer readable storage medium. The invention can effectively improve the accuracy and flexibility of missing bits and antecedent words.

Description

technical field [0001] The present invention relates to the technical field of customer service dialogue, in particular to a sentence processing method, equipment and computer-readable storage medium. Background technique [0002] With the rapid development of network technology, more and more enterprises are gradually adopting online consulting methods to provide consulting services to customers. Provide consulting services, and when the customer service robot cannot identify customer problems, it can remind customers to switch to manual customer service. [0003] At present, the customer service robot in the existing customer service dialogue system can only answer the specified questions, and the original question input by the customer is different due to personalization, which makes the customer service robot unable to recognize it. In order to solve the above problems, it is necessary to analyze the original question input by the customer Processing, that is, when the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27G06F16/332
CPCG06F40/211G06F40/284
Inventor 郝鹏辉郑德荣杨海军徐倩杨强
Owner WEBANK (CHINA)
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