Digital customer service system

A customer service system and data-based technology, applied in the field of digital customer service systems, can solve the problems of inconvenient customer service and achieve the effect of increasing convenience

Inactive Publication Date: 2019-02-19
WENZHOU BOYING TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the present invention is to solve the shortcomings of inconvenient customer service in the prior art, and propose a digital customer service system

Method used

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Embodiment Construction

[0021] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention.

[0022] refer to Figure 1-2 , a digital customer service system, including a mobile device 1, a customer service terminal 12 and a call detection system 26, the mobile device 1 includes a processing chip 5, a service start module 2 electrically connected to the processing chip 5, a voice call module 3, Voice input module 4, instruction generation module 6, instruction conversion module 7, signal transmission module 8, data receiving module 9, data conversion module 10 and storage 11, the function of service start module 2 is that the user can carry out by dialing and customer service server 12 Voice connection, the voice call module 3 is used to connect the voice cal...

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Abstract

The invention relates to the technical field of customer service systems, in particular to a digital customer service system, comprising a mobile device, a customer service server and a call detectionsystem, wherein the mobile device comprises a processing chip, a service startup module electrically connected to the processing chip, a voice call module, a voice input module, an instruction generation module, an instruction conversion module, a signal transmission module, a data receiving module, a data conversion module and a storage; the customer service server comprises a processor, a signal receiving module electrically connected to the processor, a signal conversion module, a service mode import module, a manual service module, a robot service module and a database. In a digital customer service system according to the claims, the call detection system comprises a data identification module, a data interception module, a data transmission module and an alarm module. The digital customer service system has the advantages that the service mode can be freely selected and the service is very convenient.

Description

technical field [0001] The invention relates to the technical field of customer service systems, in particular to a digital customer service system. Background technique [0002] Customer service, which mainly embodies a customer satisfaction-oriented value, integrates and manages all elements of the customer interface in the service portfolio at a pre-set optimal cost. In a broad sense, any element that can improve customer satisfaction The content belongs to the scope of customer service. Customer service can be basically divided into manual customer service and electronic customer service. Among them, manual customer service can be subdivided into three types: text customer service, video customer service and voice customer service. Customer service, video customer service refers to customer service mainly in the form of voice and video, and voice customer service refers to customer service mainly in the form of mobile phones. Then follow the instructions of the customer...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04M3/527H04M3/42H04M3/22
CPCH04M3/2281H04M3/42221H04M3/51H04M3/527H04M2250/74
Inventor 阚宏伟
Owner WENZHOU BOYING TECH CO LTD
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