Method and system for controlling call admission

Abstract

The invention provides a method and a system for controlling call admission, and the method comprises the following steps: S1, preliminarily determining whether a customer is a valid customer or not by a customer service robot system according to an incoming number, and if the customer is a valid customer, then determining the gender of the customer according to the voice of the customer; S2, simulating the voice of the opposite sex as for the gender of the customer, dialoguing with the customer by utilizing the simulated voice of the opposite sex, collecting the voice of the customer, and analyzing the needs of the customer; S3, searching person information corresponding to the product information according to product information in which the customer is interested, pushing the product information and the associated person avatar to a client terminal for displaying, and dialoguing with the customer by utilizing the voice corresponding to the gender of the person associated with the product at the same time; and S4, determining whether the customer is a valid customer or not again, if the customer is a valid customer, perfecting the customer information, and automatically distributing the customer to a corresponding salesperson according to the needs of the customer.

Description

technical field [0001] The present invention relates to the technical field of call intelligent control, in particular to a call access control method and system. Background technique [0002] With the development and wide application of communication technology, online sales have become a popular way of selling nowadays. Customers can call the customer service of the merchant by telephone and ask the customer service about the types of products sold by the merchant, the performance of the product, and the price. Some customer information will be retained, such as the intention to purchase products, the type of products purchased, time, and after-sales service period, etc., to expand sales. [0003] In the existing online sales, the customer service needs to be online in real time to answer the customer's call. If the customer service is not online, the customer's call will be unanswered, which will reduce the customer experience and increase the risk of the business losing ...

AI Technical Summary

Problems solved by technology

[0003] In the existing online sales, the customer service needs to be online in real time to answer the customer's call. If the customer service is not online, the customer's call will be unanswered, which will reduce the customer experience and increase the risk of the business losing potential customers.

In the prior art, when the customer service is not online, although the voice message function can be turned on, the salesperson needs to listen to the voice message again afterwards to re-understand the customer's needs, so that the salesperson cannot respond to the customer's questions in a timely and targeted manner, not only Wasted time and reduced productivity

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