Problem list distribution method and system, storage medium and electronic equipment

Abstract

The invention provides a question list distribution method and system, a storage medium and electronic equipment. The question list distribution method comprises the steps that determining the type and the priority of a question list in a task pool; obtaining basic information of the candidate research and development accounts; wherein the basic information comprises the total work order quantityand the total time length of candidate research and development personnel indicated by each candidate research and development account for processing the type of problem order; determining the matching degree between each candidate research and development person and the type of question sheet based on the basic information; and dividing the candidate research and development personnel into a plurality of problem processing groups corresponding to different priorities based on the matching degree. According to the invention, the type and the priority of the question list in the task pool are determined; and determining the matching degree between each candidate research and development person and the type of problem list according to the matching degree and the total work order quantity and the total time length of each candidate research and development person for processing the type of problem list, so that the problem list is allocated to appropriate research and development personsaccording to the matching degree, and the problem processing efficiency can be remarkably improved.

Description

Technical field [0001] The present invention relates to the field of computer technology, and in particular to a problem ticket distribution method, system, storage medium and electronic equipment. Background technique [0002] At present, the process of dealing with problems on the trading platform is roughly as follows: If a customer encounters a problem while using the client software, the problem will be reported to the company's customer service. When the customer service is unable to answer the question, the customer service will continue to report the problem to the company's technical support staff, who will use the EXCEL form to classify the problem. When the technical support staff cannot answer the question, they will continue to feed the question back to the research and development staff responsible for answering questions in the communication software (such as Dingding Group). The R&D staff will organize the cause and solution of the problem into an EXCEL table. T...

AI Technical Summary

Problems solved by technology

During this process, it is difficult to maintain close contact among customer service, business personnel, and R&D personnel, and it is inconvenient to track the progress of the problem in a timely manner

It is also impossible to count the time spent by R&D personnel on solving problems well, and it is difficult to give feedback on the ability of R&D personnel to solve problems

[0003] From the above analysis, it can be seen that the existing technology fails to model the ability of R&D personnel to solve problems based on the historical problem list data, and cannot assign appropriate personnel according to the urgency of the problem, the type of problem, etc., so that the problem can be resolved quickly and efficiently. It is also difficult to dynamically count the workload of each R&D personnel to allocate tasks reasonably

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