Risk control classification identification method and system for processing user complaint information

A technology for classifying and identifying users, applied in the computer field, can solve the problems of high dependence on subjective judgment, high labor cost, time-consuming and labor-intensive, etc., and achieve the effect of realizing automatic risk perception, reducing labor cost, and improving hierarchy.

Active Publication Date: 2019-06-11
ADVANCED NEW TECH CO LTD
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  • Summary
  • Abstract
  • Description
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Problems solved by technology

In the current actual operation, the judges mainly check the case manually to judge whether the case is a known risk, and to explore possible unknown risks. This kind of labor cost is relatively high, subjective judgment is highly dependent, and it is time-consuming and laborious.
At the same time, in the actual risk control management, it is necessary to carry out more objective case statistics and trend analysis for each type of risk control, so that it is often very necessary and valuable to predict and obtain the corresponding risk methods of each type in advance. Manual analysis and statistics are costly and less objective

Method used

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  • Risk control classification identification method and system for processing user complaint information
  • Risk control classification identification method and system for processing user complaint information
  • Risk control classification identification method and system for processing user complaint information

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Embodiment

[0020] Please refer to figure 1 , a schematic diagram of an application scenario of an embodiment involved in the technical solution of this specification. The risk control classification and identification system is used to centrally process complaint information 1, 2...n from users. These information can come from user forums, feedback from specific complaint pages, or collected by a unified complaint interface, and forwarded to the risk control classification and identification system. These user complaint information can be plain text information, and can also carry information attached to pictures. In addition, it can also be structured data information, such as payment amount, monthly or annual payment total, last transaction time, recent transaction frequency , sensitive word / keyword field, complaint type option, etc. The risk control classification and identification system classifies and identifies various types of user complaint information. Among them, there are a...

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Abstract

The embodiment of the invention provides a risk control classification and recognition method for processing user complaint information, which comprises the following steps: carrying out neural network classification and recognition on the user complaint information, dividing the user complaint information into risk control type output, and recognizing a new risk control type by matching with an unsupervised learning sample. Therefore, the labor cost of risk control case review is greatly reduced, automatic risk perception and prevention in advance are achieved, and adverse effects of variousrisks on the whole system are reduced.

Description

technical field [0001] This description relates to the field of computer technology, and in particular to a risk control classification and identification method and system for processing user complaint information. Background technique [0002] In the risk prevention and control of e-commerce platforms at this stage, qualitative risk control cases often focus on a variety of different risk methods. These risk methods may come from existing risk methods, but many of them also come from unknown or emerging ones. Risk approach. In the current actual operation, the judges mainly check the case manually to judge whether the case is a known risk, and to explore possible unknown risks. This kind of labor cost is relatively high, subjective judgment is highly dependent, and it is time-consuming and laborious. . At the same time, in the actual risk control management, it is necessary to carry out more objective case statistics and trend analysis for each type of risk control, so t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06N3/08
Inventor 鲍晟霖王维强许辽萨赵闻飙袁锦程易灿
Owner ADVANCED NEW TECH CO LTD
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