Multi-center-based sign language online customer service distribution management method, device and system

Abstract

The present invention discloses a multi-center-based sign language online customer service distribution management method, device and system. The method includes a customer service distribution step, and the customer service distribution step includes: S1. Connecting multiple customer service centers to obtain the location information and service scope of each service center information; S2. When receiving the call request sent by the user terminal, obtain the location information of the user terminal, the request information including the service scene type and the idle state of the customer service terminal in each customer service center; S3. according to the location information of the user terminal from each The required target customer service center is matched in the customer service center; S4. According to the request information of the user terminal, the required customer service terminal is matched from the target customer service center and distributed to the user terminal. The invention can be applied to multi-centers to realize remote sign language online customer service allocation management, and has the advantages of simple implementation method, low cost, high efficiency and good performance.

Description

technical field [0001] The invention relates to the technical field of remote sign language online translation, in particular to a multi-center-based sign language translation customer service distribution management method, device and system. Background technique [0002] Remote sign language online translation is that users call sign language translation customer service through mobile devices, and sign language translation center or agency assigns sign language translation customer service for real-time translation, which can realize real-time sign language translation across spatial locations. Compared with the translation methods such as intelligent sign language translation equipment, Remote sign language online translation is more convenient, efficient and less expensive. [0003] The customer service allocation for remote sign language online interpretation is usually managed by an independent sign language translation center or agency in each region, that is, the si...

AI Technical Summary

Problems solved by technology

[0004] 1. The scale of a single independent sign language translation center or organization is usually small, and the number of translators is often insufficient. When a certain area or city is saturated, or when a large number of concurrent call requests occur during a certain period of time, call congestion will occur and cannot communicate with other areas Or cities make flexible adjustments;

[0005] 2. Sign language is regional. For the same expression, sign language is played differently in different regions, and there are great differences in sign language in different regions. In the actual communication process, spoken dialects are also serious, so that a single independent sign language translation center or institution can only provide small services within the scope, limiting the service scope of remote translation;

[0006] 3. When sign language interpretation centers and organizations receive requests from users, they directly dispatch free sign language interpreters in the current center, and excellent sign language interpreters are usually scarce, and sign language translation has a variety of application scenarios, and different application scenarios require corresponding professionals It is difficult for an independent sign language translation center to realize the professional division of labor of sign language interpreters.

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