Hospital guide method of intelligent hospital guide service robot

A service robot and intelligent technology, applied in the direction of equipment, medical data mining, computer-aided medical procedures, etc., can solve problems such as poor friendliness, incomplete functions, and poor user experience, so as to improve service quality and reduce burden Effect

Inactive Publication Date: 2019-11-22
上海软中信息系统咨询有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The question and answer is relatively mechanized, and cannot quickly, efficiently and accurately capture the key points of the user's inquiry, and the user experience is still lacking in friendliness
[0005] Another example: the existing medical guidance service system only has a complicated user interface, which is not friendly to special groups, has incomplete functions, and poor user experience

Method used

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  • Hospital guide method of intelligent hospital guide service robot
  • Hospital guide method of intelligent hospital guide service robot

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0026] Example 1: See Figure 1-2 , a diagnosis method of an intelligent guidance service robot, the main application objects are medical personnel, and the maintenance of the medical knowledge base system involves medical personnel, and the overall system services include auxiliary pre-diagnosis, department navigation, disease symptom self-examination, and medical treatment process Main modules such as medical guidance, entertainment and leisure, intelligent welcome, expert recommendation query and data measurement, collect and analyze user information through the system's voice processing, data collection, face processing, and knowledge text processing engines, and based on the existing Professional knowledge base and medical knowledge map to give you medical staff guidance on the direction of medical guidance;

[0027] The specific process of guidance is as follows: the information inquired by the user is obtained through speech recognition technology, the obtained informat...

Embodiment 2

[0047] Embodiment 2: On the basis of Embodiment 1: the specific process of identifying the patient's intention is as follows: after obtaining the question asked by the user, the system obtains a series of intent feature words based on the collected information, and according to the intent feature words Categorization attempts to clarify user search intent. If the keyword given by the user is not in the existing list of intent feature words, the system will perform dynamic matching according to the synonym list of the existing feature words, and provide the user with corresponding word replacement suggestions to assist the user in the click operation to achieve effective questions build. If the corresponding keyword cannot be matched in the agreed thesaurus, then insert the keyword into the intention feature lexicon as a new intention feature word, and realize the category division of the new feature word based on the feature word classification algorithm. In the case of an ex...

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Abstract

The invention discloses a hospital guide method of an intelligent hospital guide service robot. The method comprises the following specific steps: acquiring information inquired by a user through a voice recognition technology; enabling the obtained information to enter a system dialogue management module; using a multimode matching algorithm and a related natural language processing technology inthe system to be combined with an existing medical knowledge base and a knowledge graph association relationship to recognize the intention of the patient or give a consultation result so as to achieve the purpose of human-computer interaction; when a patient interacts with the system, carrying out voice inquiry, collecting a voice input signal for voice recognition; converting the voice input signal into a text and extracting symptom information; comparing the symptom information with a symptom index table; sorting possible diseases according to relevancy, obtaining diagnosis results, recommending registered departments to patients according to the disease diagnosis results and the department recommendation table, wherein more related information of the diseases can be checked. Self-service hospital guide is basically achieved, the service quality of hospitals is improved, and the burden of medical staff is greatly relieved.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to a diagnosis method for an intelligent diagnosis-guiding service robot. Background technique [0002] With the rapid development of Internet technology and the advent of the era of big data, electronic medical information has also increased dramatically. However, the utilization rate of electronic medical information in the work of medical guidance has always been low, and traditional manual medical guidance is complicated and low. Efficiency is still a pain point for most hospitals. Relying solely on the guidance and assistance of medical staff lacks certain efficiency, resulting in a decline in patient satisfaction. At the same time, in recent years, people's attention to health has increased significantly, and the frequency of hospital flow peaks has become higher and higher, and the human resources for medical guidance are obviously insufficient. The use of ro...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/36G06F16/332G06F17/27G16H50/70G10L15/26G10L17/22
CPCG06F16/3329G06F16/367G10L15/26G10L17/22G16H50/70
Inventor 张风垠雷辉王欣麒崔浩陈鹤群杨思睿倪钰婷
Owner 上海软中信息系统咨询有限公司
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