Tax-oriented intelligent question-answering system

A technology of intelligent question answering and taxation, applied in the fields of instruments, digital data processing, finance, etc., can solve problems such as increasing the work pressure of customer service personnel, inefficient answering of customer service personnel, and inability of taxpayers to know in time, so as to improve consulting efficiency. , strong timeliness, the effect of relieving stress

Pending Publication Date: 2020-01-24
大连中河科技有限公司
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  • Abstract
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AI Technical Summary

Problems solved by technology

However, due to the large number of taxpayers and the variety and complexity of questions, the efficiency of customer service staff is not high
In addition, due to frequent changes in local new policies and preferential policies, taxpayers cannot be informed in a timely manner, which in turn increases the work pressure of customer service personnel and reduces service efficiency.

Method used

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Embodiment Construction

[0087] It should be noted that, in the case of no conflict, the embodiments of the present invention and the features in the embodiments can be combined with each other. The present invention will be described in detail below with reference to the accompanying drawings and examples.

[0088] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is only some embodiments of the present invention, but not all embodiments. The following description of at least one exemplary embodiment is merely illustrative in nature and in no way taken as limiting the invention, its application or uses. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordina...

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Abstract

The invention provides a tax-oriented intelligent question-answering system, and belongs to the field of natural language processing. In order to solve the problems in tax consultation of taxpayers inthe prior art, the tax direction oriented intelligent question-answering system is constructed by adopting ELMo, ESIM models, application LTP and HanLP kits, and comprises hardware equipment and a software application program. Hardware equipment comprises a large server, mobile terminal device and a computer. The software application program comprises a background maintenance module and a foreground customer service module, wherein the background maintenance module is a database module. The foreground customer service module comprises an intelligent robot module and a manual customer servicemodule. According to the method, the technologies of text classification, similarity calculation and the like in natural language processing are comprehensively applied, and the latest attention mechanism method is combined, so that answers wanted by customers can be pushed more accurately while user questions can be understood. And meanwhile, in order to meet actual requirements, consultation services can be provided for users around the clock, and the method is a main mode of future consultation services.

Description

technical field [0001] The present invention relates to the technical field of natural language processing, in particular, to a tax-oriented intelligent question answering system. Background technique [0002] The 12366 tax service hotline is the most important channel for taxpayers to consult tax issues. However, due to the large number of taxpayers and the variety and complexity of questions, the efficiency of customer service staff is not high. Moreover, due to frequent changes in local new policies and preferential policies, taxpayers cannot be informed in a timely manner, which in turn increases the work pressure of customer service personnel and reduces service efficiency. Contents of the invention [0003] According to the technical problems raised above, a tax-oriented intelligent question answering system is provided. The present invention is mainly based on natural language processing technology, combined with knowledge in the latest statistics, deep learning a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06Q40/00
CPCG06F16/3329G06F16/3344G06Q40/10
Inventor 王辉王宇飞贾青山宁博张益嘉
Owner 大连中河科技有限公司
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