Queuing method, system, client, device and server

Abstract

The invention relates to a queuing method, system, client, device and server, and the method comprises: a queuing machine obtaining customer information, and recognizing and extracting the effective queuing data of a customer; the queuing machine performing data cleaning according to the customer effective queuing data, and grouping and ranking the customer effective queuing data; the queuing machine performing data processing according to the grouped and sorted data, and calculating the time required for ending each service; and the queuing machine prompting the handling time consumption andthe predicted waiting time before number taking according to the time required for ending the business handling, and notifying the client after number taking. According to the invention, an accurate,valuable and highly targeted queuing service can be provided for bank customers. By prompting the waiting time and handling time of the client, the client can reasonably plan time, number ticket resources are saved, and bank service efficiency and quality are improved.

Description

technical field [0001] The invention relates to a queuing machine, a queuing processing system and a method thereof, in particular to a queuing method, system, client, device and server thereof. Background technique [0002] New technologies have injected new momentum into the development of the financial industry. In order to improve customer satisfaction, various intelligent solutions and service scenarios are in the ascendant. Through IT technology and artificial intelligence, the distribution density of banking outlets can be saved, the consumption of non-core resources such as manpower can be reduced, and a lot of repetitive work of bank practitioners can be liberated. When the customer starts to take the number to handle the business, the system can automatically prompt the customer to arrange the number and how many customers are waiting before the number. However, customers cannot know in real time how long they need to wait and how long each business needs to hand...

AI Technical Summary

Problems solved by technology

However, customers cannot know in real time how long they need to wait and how long each business needs to handle when they handle business at outlets.

Usually, the bank uses the lobby manager to roughly estimate these times based on personal experience. Many customers feel dissatisfied and not bothered during the waiting process, and even abandon their accounts after waiting for a period of time, causing subsequent customers to re-register without reason. Taking numbers, resulting in lower service efficiency of bank outlets and waste of resources

Customers can only

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