Conversation management method, device and system based on verbal skill strategy management

A dialogue management and policy management technology, applied in the field of intelligent recognition, can solve problems such as misinterpretation of user intentions, poor user experience, and inability to accurately understand the true intentions of users

Active Publication Date: 2020-05-29
北京淇瑀信息科技有限公司
View PDF9 Cites 11 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention aims to solve the problem that the existing intelligent voice robot cannot accurately understand the user's real intention, which will cause misinterpretation of the user's intention and give the user a poor experience

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Conversation management method, device and system based on verbal skill strategy management
  • Conversation management method, device and system based on verbal skill strategy management
  • Conversation management method, device and system based on verbal skill strategy management

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0053] Exemplary embodiments of the present invention will now be described more fully with reference to the accompanying drawings, and although the exemplary embodiments may be embodied in many specific forms, these should not be construed as limited to the embodiments set forth herein. On the contrary, these exemplary embodiments are provided in order to make the content of the present invention more complete and more convenient to fully convey the inventive concept to those skilled in the art.

[0054] On the premise of complying with the technical concept of the present invention, the structure, performance, effect or other features described in a specific embodiment can be combined in any suitable way into one or more other embodiments.

[0055] During the introduction of specific embodiments, detailed descriptions of structures, performances, effects or other features are intended to enable those skilled in the art to fully understand the embodiments. However, it does no...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses a conversation management method, device and system based on verbal skill strategy management and a computer readable medium, and the method comprises the steps: enabling an intelligent voice robot to select a theme to call a user, enabling the user to respond to the call of the intelligent voice robot, judging the conversation state of the user and the intelligent voice robot, if the call state is user response, identifying that the user voice is converted into a user voice text, determining the real intention of the user according to the user voice text, and selectinga matched dialogue strategy according to the determined real intention of the user, selecting corresponding dialogue content based on the dialogue strategy, and outputting the dialogue content to theuser. By adopting the technical scheme, the intelligent voice robot not only can identify the simple sentence intention expressed by the current sentence of the user, but also can understand the realintention of the user based on the previous sentence of the user, so that the user experience is better.

Description

technical field [0001] The present invention relates to the technical field of intelligent identification, in particular, to a dialog management method, device and system based on speech strategy management. Background technique [0002] The customer service center is the main bridge between enterprises and users, and the main channel to improve user satisfaction. In the past, the customer service center was mainly based on manual customer service, and professional customer service personnel provided services for users. With the development of computer information processing technology, more and more customer service centers have begun to use intelligent voice robots for return visits, telephone questionnaires and other services. [0003] However, at present, intelligent voice robots generally can only recognize the intention of the user's current sentence, and cannot understand the user's real intention based on the user's previously mentioned sentence, and there is a prob...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/527G10L15/06G10L15/26G06F16/332
CPCH04M3/4936H04M3/527G10L15/063G06F16/3329
Inventor 刘宗全苏绥绥常富洋
Owner 北京淇瑀信息科技有限公司
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap