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Topic mining method and device based on artificial intelligence and electronic equipment

A technology of artificial intelligence and topic, which is applied in the direction of electronic digital data processing, digital data information retrieval, special data processing application, etc., can solve the problems of low mining rate and inability to dig out new topics, and achieve the effect of improving the mining rate

Pending Publication Date: 2020-08-18
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the prior art, when performing topic mining, only the preset concerned topics can be mined. If new content appears during the communication process between customer service and customers, the new topic corresponding to the new content cannot be mined out, and the mining rate is relatively low. Low

Method used

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  • Topic mining method and device based on artificial intelligence and electronic equipment
  • Topic mining method and device based on artificial intelligence and electronic equipment
  • Topic mining method and device based on artificial intelligence and electronic equipment

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Embodiment Construction

[0052] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided in order to give a thorough understanding of embodiments of the present disclosure. However, those skilled in the art will appreciate that the technical solutions of the present disclosure may be practiced without one or more of the specific details being omitted, or other methods, components, devices, steps, etc. may be adopted. In other instances, well-known technical solution...

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Abstract

The invention discloses a topic mining method and device based on artificial intelligence and electronic equipment, and relates to the field of natural language processing. The method comprises the steps of obtaining dialogue text data corresponding to the dialogue voice data based on a preset voice-to-text technology; obtaining the number of concerned topics; inputting the dialogue text data andthe attention topic number into a pre-trained topic model LDA, and obtaining attention topics of the attention topic number obtained by aggregating the dialogue text data by the LDA; and performing statistics on the attention topics based on the dialogue text data, and obtaining distribution of the attention topics to realize topic mining. The method improves the topic mining rate. The invention also relates to a block chain technology, and the dialogue text data is stored in the block chain.

Description

technical field [0001] The invention relates to the field of natural language processing of artificial intelligence, in particular to a topic mining method, device and electronic equipment based on artificial intelligence. Background technique [0002] Today, with the rapid development of Internet technology, customers often communicate with customer service in the process of receiving services from merchants. For example: consult the customer service for product information, complain to the customer service that the delivery speed is too slow. In order to ensure that the customer service communicates with customers with a high level of communication skills, it is necessary to review the communication skills between customer service and customers. Specifically, by mining the topics involved in the communication content between customer service and customers - confirming which topics are involved in the communication between customer service and customers, and which topics a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F40/258G06F40/216G06F40/289G06F40/30G06F16/338G06F16/335G10L15/26
CPCG06F40/258G06F40/216G06F16/338G06F40/289G06F16/335G06F40/30G10L15/26
Inventor 黄忆丁
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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