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Strategy adjustment method and device based on voiceprint recognition, terminal and storage medium

A voiceprint recognition and adjustment method technology, applied in the field of intelligent robots, can solve the problems of account capital risk, failure to correctly identify the speaker's real identity, security loopholes, etc., and achieve the effect of optimizing service quality, improving communication efficiency, and improving accuracy

Pending Publication Date: 2020-08-18
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] There are security loopholes in the intelligent robot service in the prior art, and the real identity of the speaker cannot be correctly identified. If the service object is a fraudster and the fraudster has mastered the relevant process of risk control in the intelligent service, it is easy to cause the leakage of the customer's personal information, or even Account Fund Risk
And the same strategy is adopted for all customers in the service process, so the service quality is poor

Method used

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  • Strategy adjustment method and device based on voiceprint recognition, terminal and storage medium
  • Strategy adjustment method and device based on voiceprint recognition, terminal and storage medium
  • Strategy adjustment method and device based on voiceprint recognition, terminal and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0068] figure 1 It is a flow chart of the policy adjustment method based on voiceprint recognition provided by Embodiment 1 of the present invention.

[0069] In this embodiment, the policy adjustment method based on voiceprint recognition can be applied to a terminal, and for a terminal that needs policy adjustment based on voiceprint recognition, the voice-based policy provided by the method of the present invention can be directly integrated on the terminal The policy adjustment function of fingerprint recognition, or run in the terminal in the form of a software development kit (Software Development Kit, SKD).

[0070] Such as figure 1 As shown, the policy adjustment method based on voiceprint recognition specifically includes the following steps. According to different requirements, the order of the steps in the flow chart can be changed, and some of them can be omitted.

[0071] S11: When receiving an incoming call from the client, determine whether the incoming call n...

Embodiment 2

[0135] figure 2 It is a structural diagram of the policy adjustment device based on voiceprint recognition provided by Embodiment 2 of the present invention.

[0136] In some embodiments, the policy adjustment device 20 based on voiceprint recognition may include a plurality of functional modules composed of program code segments. The program codes of the various program segments in the policy adjustment device 20 based on voiceprint recognition can be stored in the memory of the terminal, and executed by the at least one processor for execution (see figure 1 Description) Strategy adjustment based on voiceprint recognition.

[0137] In this embodiment, the policy adjustment device 20 based on voiceprint recognition can be divided into multiple functional modules according to the functions it performs. The functional modules may include: a judgment module 201 , a first identification module 202 , an acquisition module 203 , a calculation module 204 , a processing module 205 ...

Embodiment 3

[0196] refer to image 3 As shown in , it is a schematic structural diagram of a terminal provided by Embodiment 3 of the present invention. In a preferred embodiment of the present invention, the terminal 3 includes a memory 31 , at least one processor 32 , at least one communication bus 33 and a transceiver 34 .

[0197] Those skilled in the art should understand that, image 3 The structure of the terminal shown does not constitute a limitation of the embodiment of the present invention, it can be a bus structure or a star structure, and the terminal 3 can also include more or less other hardware or software than shown in the figure , or different component arrangements.

[0198] In some embodiments, the terminal 3 is a terminal capable of automatically performing numerical calculations and / or information processing according to preset or stored instructions, and its hardware includes but not limited to microprocessors, application-specific integrated circuits, programmab...

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PUM

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Abstract

The invention provides a strategy adjustment method based on voiceprint recognition. The method comprises the following steps: when receiving an incoming call from a client, and when the incoming callnumber is a mobile phone number, identifying whether a registered voiceprint corresponding to the mobile phone number exists or not; when a registered voiceprint corresponding to the mobile phone number is identified, acquiring incoming call voice of a client, calculating the frequency of the incoming call voice, filtering the incoming call voice, extracting an incoming call voiceprint, and serving the client by adopting a strategy corresponding to the incoming call voice when identifying that the incoming call voiceprint and a registered voiceprint are voiceprints of the same person througha voiceprint identification model. The invention further provides a strategy adjustment device based on voiceprint recognition, a terminal and a storage medium. Whether the incoming call voiceprint ofthe mobile phone number and the corresponding registered voiceprint are the voiceprints of the same person or not is recognized through the voiceprint recognition model, the recognition rate of the client is increased, the strategy corresponding to the incoming call voice is adopted to serve the client, and the communication efficiency of the intelligent robot customer service and the client is improved.

Description

technical field [0001] The invention relates to the field of intelligent robots, in particular to a policy adjustment method, device, terminal and storage medium based on voiceprint recognition. Background technique [0002] With the rapid development of Internet technology, especially in terms of service, customers have higher and higher requirements for service quality, which promotes the continuous evolution of service to the direction of automation, intelligence, humanization and multi-channel, and intelligent robot customer service emerges as the times require . [0003] There are security loopholes in the intelligent robot service in the prior art, and the true identity of the speaker cannot be correctly identified. If the service object is a fraudster and the fraudster has mastered the relevant process of risk control in the intelligent service, it is easy to cause the leakage of the customer's personal information, or even Account Funding Risk. And in the service p...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L17/00G10L17/02G10L17/04G10L17/18H04M3/493
CPCG10L17/02G10L17/04G10L17/18H04M3/4936
Inventor 刘微微马坤赵之砚
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN