Information output method and device, electronic equipment and storage medium
A technology of information output and credit card, applied in the field of intelligent customer service, can solve problems such as wrong knowledge base, low efficiency, long query time of intelligent customer service system, etc., and achieve the effect of improving efficiency
Pending Publication Date: 2020-08-25
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology
However, in practice, it is found that due to the lack of correct understanding of the business by the user and the possible intersection between the business and the business, the business problem entered by the user may not be correctly identified as the type of the problem, resulting in only the wrong use of the customer service system. knowledge base, the intelligent customer service system may take a long time to query and cannot output answers corresponding to business questions, and the efficiency is low
Method used
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[0070] As an optional implementation, the method also includes:
[0071] If the type of the current conversation scene is a welcome scene, obtain a character image of the current user through a camera;
[0072] determining the appellation of the user and the age of the user according to the person image;
[0073] determining a welcome phrase that matches the title, and a voice that matches the user's age;
[0074] Using the voice, the welcome sentence is output.
[0075] In this optional implementation, if the current conversation scene type is a greeting scene, the camera device can be called to obtain the user's character image, and then an age recognition algorithm based on EHMM (Embedded Hidden Markov Model) can be used to identify The image of the person is identified to determine the age of the user. The trained gender recognition model can be used to perform gender prediction on the person image to obtain the user's gender, so as to determine the user's appellation (...
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The invention discloses an information output method, and the method comprises the steps: determining a current session scene type according to session contents carried by a session input instruction;if the current session scene type is a business question and answer scene and a business type selection instruction is not received, performing fuzzy identification on an appeal object of session content, and obtaining a target answer statement matched with the appeal object and the session content through a central control model, the appeal object comprising a debit card or a credit card; outputting the target answer statement; if invalid feedback information of the user for the target answer statement is received, obtaining a reference answer statement, wherein the invalid feedback information is used for indicating that the target answer statement is invalid; and if the target answer statement is inconsistent with the reference answer statement, outputting the reference answer statement. The invention further provides an information output device, electronic equipment and a storage medium. According to the invention, accurate consultation service can be timely and effectively provided for the user.
Description
technical field [0001] The present invention relates to the technical field of intelligent customer service, in particular to an information output method, device, electronic equipment and storage medium. Background technique [0002] With the development of artificial intelligence technology, the intelligent customer service system is applied to various industries, which can solve some common problems such as simple consultation and inquiry for users. However, in practice, it is found that due to the lack of correct understanding of the business by the user and the possible intersection between the business and the business, the business problem entered by the user may not be correctly identified as the type of the problem, resulting in only the wrong use of the customer service system. Knowledge base, the intelligent customer service system may take a long time to query and cannot output the answers corresponding to business questions, so the efficiency is low. [0003] T...
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IPC IPC(8): G06F16/33G06F16/332G06F40/289G06F40/30
CPCG06F16/3329G06F16/3344G06F40/289G06F40/30
Inventor 高祎璠
Owner PING AN TECH (SHENZHEN) CO LTD