IT equipment operation and maintenance management system and method

A technology of operation and maintenance management and equipment, applied in data processing applications, electrical digital data processing, natural language data processing, etc., can solve the problems of inability to detect and maintain IT equipment, too many IT equipment, troublesome IT equipment problem query, etc.

Inactive Publication Date: 2021-01-08
广州厉行科技有限公司
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  • Abstract
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Problems solved by technology

[0006] The technical problem to be solved by the present invention is that IT equipment cannot be inspected and maintained according to

Method used

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  • IT equipment operation and maintenance management system and method
  • IT equipment operation and maintenance management system and method
  • IT equipment operation and maintenance management system and method

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Embodiment Construction

[0068] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0069] see figure 1 , a schematic diagram of the system composition of an IT equipment operation and maintenance management system, including a task management module, a problem management module, a knowledge management module, an asset management module, a statistics and analysis module, and a system management module;

[0070] The task management module is used for technical state management of equipment, planned tasks, temporary tasks, equipment maintenance...

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Abstract

The invention discloses an IT equipment operation and maintenance management system and method. The IT equipment operation and maintenance management system comprises a task management module, a problem management module, a knowledge management module, an asset management module, a statistics and analysis module and a system management module. The task management module is used for equipment technical state management, planned task, temporary task and equipment maintenance account management; the knowledge management module is used for knowledge collection, knowledge query and knowledge updating; the asset management module is used for asset account management, printing bar code functions, inventory functions, configuration management, change management, asset allocation, asset rejection and assets disposal; and the statistics and analysis module is used for query statistics and performance assessment. The IT equipment maintenance system has the advantages that the IT equipment can beprotected by the system according to preset settings, the IT equipment maintenance speed is high, the working efficiency is high, solutions in the knowledge base can be searched when the IT equipmentis maintained, and the blindness of IT equipment maintenance is reduced.

Description

technical field [0001] The invention relates to the technical field of IT equipment operation and maintenance management, in particular to an IT equipment operation and maintenance management system and a method thereof. Background technique [0002] IT operation and maintenance management is one of the hottest topics in the IT industry nowadays. With the continuous deepening and improvement of IT construction, the operation and maintenance of computer hardware and software systems has become a common concern and overwhelmed by the leaders and information service departments of all walks of life and units. Since this is a new topic arising with the in-depth application of computer information technology, how to carry out effective IT operation and maintenance management, the knowledge accumulation and application technology in this area are still in its infancy. The research and Exploration will have broad development prospects and great practical significance. [0003] The...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G06Q10/06G06F16/36G06F16/33G06F40/30G06F40/211G06F40/279
CPCG06Q10/0631G06Q10/20G06F16/3331G06F16/367G06F40/211G06F40/279G06F40/30
Inventor 李国权
Owner 广州厉行科技有限公司
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