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Interaction method and device for self-service all-in-one machine

An interactive method and an all-in-one machine technology, applied in the field of autonomous all-in-one machines, can solve the problems of single capability, inability to save labor costs at the same time, infeasibility, etc., and achieve the effect of reducing labor costs

Inactive Publication Date: 2021-03-19
AISPEECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

If you need to handle complex consulting business, it is not feasible
[0013] Video service is often applied in the scene of video artificial seats. Multimedia digital interaction technology is very mature at present, but the defect of video service is not technical, but reflected in the interaction frequency and the cost of artificial seats.
[0014] The capabilities provided by the above technologies are single. The design of the product cannot meet the actual needs of users, and it cannot simultaneously save labor costs and solve conventional consulting services. This defect is often a problem in the terminal field of self-service consulting services.

Method used

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  • Interaction method and device for self-service all-in-one machine
  • Interaction method and device for self-service all-in-one machine
  • Interaction method and device for self-service all-in-one machine

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Embodiment Construction

[0028] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0029] Please refer to figure 1 , which shows a flow chart of an embodiment of an interaction method for a self-service kiosk of the present application.

[0030] Such as figure 1 As shown, in step 101, in response to the intelligent interactive service between the self-service kiosk and the user, it is judged whether the intelligent interactive...

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Abstract

The invention discloses an interaction method and device for a self-service all-in-one machine, and the method comprises the steps: responding to the intelligent interaction service of the self-service all-in-one machine and a user, judging whether the intelligent interaction service can solve a problem of the user or not; if the intelligent interaction service cannot solve the problem of the user, starting a traditional video service to interact with the user. By fusing intelligent voice man-machine interaction and traditional video signals, the working efficiency of workers can be improved while the user problem is better solved, and the labor cost is further reduced.

Description

technical field [0001] The invention belongs to the technical field of self-service all-in-one machines, and in particular relates to an interaction method and device for self-service all-in-one machines. Background technique [0002] Similar technologies include related technologies such as "digital robotics" and "video services". [0003] The knowledge question answering robot solves the user's problems in the corresponding scene through the robot software in the form of man-machine dialogue, such as policy understanding, information query inside / outside the lobby and simple business processing. Robot software mainly includes: knowledge management, dialogue management, access services and other functional structures. [0004] Video service, through terminal equipment, video compression, voice processing, and network transmission, integrates digital video intercom and consultation terminals, realizes face-to-face communication between users and background agents, and solve...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/36
CPCG06F16/3329G06F16/367
Inventor 钟康王冬冬张顺宋泽
Owner AISPEECH CO LTD
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